Business Process Manager- Performance and Service Excellence

JOB
Business Process ManagerPerformance and Service Excellence -Continuous ImprovementThe County of Riverside’s Riverside University Health System (RUHS) seeks a Business Process Manager to support the Performance and Service Excellence (PSE) team. PSE fosters a culture of continuous improvement to ensure safe, high-quality care by building a culture of respect for people, continuous improvement, and aligning daily work with organizational strategy. This work includes teaching Lean methodologies, coaching structured problem-solving, aligning cross-functional teams, and facilitating process improvement events that support system priorities.The Business Process Manager will coach frontline staff and leaders through Lean thinking, problem-solving, and real-time training. This role partners with leaders to drive Lean behaviors, implement standard work, and facilitate value stream analysis and rapid improvement events that sustain key performance and behaviors. Responsibilities include implementing Daily Management Systems, supporting prioritization and execution of improvement work, and creating visual management tools to track progress.This role advances organizational excellence through best practices, standard work, and systems thinking. Success requires strong teamwork, humility, patience, accountability, attention to detail, follow-through, comfort with ambiguity, and the ability to anticipate needs and execute effectively. This position will work a 9/80 schedule and will require some field work therefore a California Drivers License is required.The ideal candidate will have strong knowledge and experience in Healthcare, Lean Process improvement, Project management and/or Clinical Informatics. Engineering degree, Nursing degree or clinical equivalents strongly preferred.The certification list generated from this recruitment may be used to fill other future Business Process Manager vacancies within the Riverside University Health System that may occur in the coming weeks. RUHS – Medical CenterMeet the Team! Every day at Riverside University Health System Medical Center, a dedicated team of healthcare professionals and support staff come together to improve lives across Riverside County. Our nationally recognized programs and specialized services thrive because of the diverse talents and commitment of our team members. No matter your background or skill set, you’ll discover meaningful opportunities and a strong sense of purpose here.To learn more about RUHS Medical Center, please visit www.ruhealth.org

EXAMPLE OF DUTIES

• Responsible for engaging the project team and site organization at all levels in the development of BPI plans to ensure implementation and timely deployment of project deliverables to achieve organizational objectives and efficiency. • Determine project scope and establish functional work teams; oversee BPI plan and develop key performance indicators; collaborate with key stakeholders and core project team members to assess progress and ensure optimum results.• Establish effective methodologies, standard operating procedures, and best practices for decision-making purposes; develop problem-solving techniques to enable individual team members to adapt to change and resolve issues throughout the business process life cycle.• Facilitate communication by utilizing expedient methods and appropriate tools to efficiently disseminate relevant project plan information and evaluate accomplishments through the use of milestone markers; serve as the primary advisor and provide project leadership and business consulting expertise to assist key stakeholders with the deployment of modernized computing strategies, as appropriate.• Identify the appropriate resources to assess the organization's training needs and requirements to support implementation and execution of the overall BPI plan objectives.• Maintain the requisite knowledge and stay abreast of new technology, business best practices, governance, risk, and compliance; applicable laws and regulations that impact County operations in order to provide sound business process solutions and appropriate recommendations.• Interview, train, and evaluate subordinate staff, as required.

SUPPLEMENTAL INFORMATION
For questions regarding this recruitmentPlease contact Jeremy Holforty at (951) 955-5558 or jholfort@rivco.org. Please allow 1-2 business days for a response to general inquiries.