Business Process Professional - Cairo - JO557

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

Job Summary/Objective

As a Business Process Consultant, you will work with various teams, including operations, sales, finance, HR, and service delivery, to ensure business processes are efficient, effective, scalable, and digitally enhanced. You will lead process improvement and system implementation initiatives, document workflows, and help the organization achieve operational excellence through continuous process optimization and digital transformation.

Key Responsibilities:

Business Process Design & Optimization

• Collaborate with cross-functional teams to design and implement business processes that improve efficiency, scalability, and alignment with company goals.

• Conduct thorough process analysis to identify bottlenecks, inefficiencies, and areas for improvement across departments such as operations, sales, finance, HR, and service delivery.

• Lead process improvement initiatives to eliminate inefficiencies, improve collaboration, and align with strategic objectives.

• Regularly assess current business processes for optimization and compliance with company policies and industry standards.

Digitalization & System Implementation

• Lead and oversee system implementations and digitalization initiatives, ensuring business processes are automated and enhanced with appropriate tools.

• Oversee the selection, implementation, and integration of digital systems (e.g., ERP, CRM) to automate and streamline processes.

• Ensure new or updated processes are integrated into the company’s digital transformation strategy.

• Identify and drive opportunities for further digitalization of business operations, keeping the company at the forefront of technological advancement.

Process Documentation & Standardization

• Develop and document comprehensive process maps, workflows, and standard operating procedures (SOPs).

• Maintain up-to-date process documentation, ensuring easy access and clarity across departments.

Cross-Departmental Alignment & Stakeholder Engagement

• Act as a liaison between departments to ensure integration, alignment, and consistency of business processes.

• Provide training and support to facilitate the adoption of new systems and processes by all relevant stakeholders.

• Develop and maintain contact with vendors and external consultants during system implementations and upgrades.

Performance Measurement & Continuous Improvement

• Develop and implement KPIs and performance metrics to monitor the effectiveness of business processes and tools.

• Use performance insights to drive continuous improvement and data-driven decision-making.

Requirements

Qualifications

- Education: Bachelor's degree in business administration, operations management, or related field.

- Experience: 6-10 of relevant experience in process design, improvement, or business operations.

- Proven experience in system implementation and digital transformation initiatives (e.g., ERP, CRM).

- Experience in using process mapping tools and techniques, as well as familiarity with continuous improvement methodologies.

- Knowledge of key business functions, such as sales, finance, HR, and service delivery, and how they interact.

- Strong understanding of digital tools and systems, including ERP systems (e.g., Zoho, SAP, Oracle), CRM platforms, and other business automation tools.

- Strong analytical skills, with the ability to identify process inefficiencies and recommend solutions.

- Excellent organizational skills, with the ability to manage multiple projects and meet tight deadlines.

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws