Business Services Manager

JOB FUNCTIONS

BUSINESS DEVELOPMENT & RELATIONSHIP MANAGEMENT

• Serve as the primary point of contact for business clients seeking deposit and lending solutions.
• Proactively identify and engage local businesses to promote deposit products, treasury services, merchant services and cross-sell business deposit accounts, debit cards, online banking, and lending services.
• Cross-sell and refer members / potential members to internal credit union business partners.
• Refer business owners to branch staff for account opening and onboarding support.
• Maintain a solid understanding of local economic factors impacting local businesses and provide feedback to lending leadership.
• Conduct outside sales calls and participate in community networking events to generate leads and deepen relationships.

LOAN ORIGINATION & DOCUMENTATION

• Collect and review business loan applications and supporting documentation.
• Coordinate with underwriting and credit teams to ensure timely and accurate loan assessments.
• Close and book loans, ensuring all documentation is complete and compliant.
• Monitor loan covenants and perform annual reviews as needed.

BRANCH SUPPORT & TRAINING

• Provide ongoing training to branch staff on business referral opportunities and services including account setup, documentation requirements, and product features.
• Function as a resource for branch staff on business documents, signing authority, check endorsements, and general procedures.
• Troubleshoot issues related to online banking, remote deposit capture, and ACH origination.

RISK & COMPLIANCE COORDINATION

• Collaborate with Risk Management to resolve fraud cases and ensure timely communication of compliance updates to branches.
• Ensure adherence to lending laws, internal policies, and regulatory guidelines.

SKILLS

• Relationship management and consultative selling
• Business financial analysis and credit evaluation
• Training and coaching branch staff
• Problem-solving and operational troubleshooting
• Compliance awareness and risk mitigation

EDUCATION/EXPERIENCE

• Bachelor’s degree in Business Administration, Finance, or related field preferred.
• 3-5 years of experience in business banking, commercial lending, or financial services.
• Strong interpersonal and communication skills with a customer-first mindset.
• Proven ability to meet sales targets and manage client relationships.
• Familiarity with loan documentation platforms and core banking systems.
• Knowledge of ACH origination and remote deposit capture is a plus.

PHYSICAL REQUIREMENTS

The position requires the following physical activities within varying environmental conditions:

• Occasionally remaining in a stationary position which may be standing or sitting for a prolonged period of time.
• Occasional travel or moving from one office location to another or from one department to another at the headquarters building.
• Occasional lifting, moving, or adjusting objects up to 20 pounds.
• Constant communication with others through various channels including verbal, email, and chat of which the last two may require consistent use of a keyboard and mouse or another electronic device.
• Work will be in a commercially reasonable temperature-controlled environment.
• Occasional temporary exterior site review which could be in outdoor elements of wind, rain, or snow.