Business Setup Advisor

We are hiring a Customer Support Executive with experience in a business setup company (corporate service provider – CSP). This experience is essential for the role. The position involves assisting clients with company formation processes, documentation requirements, and service coordination while maintaining a high standard of customer support.

Key Responsibilities

Customer Support & Client Handling

• Assist clients with inquiries related to company setup, licensing, and ongoing services.
• Provide accurate guidance on documentation, processes, and service timelines.
• Handle communication via phone, email, and in-person meetings.

Business Setup & Operational Support

• Support clients throughout the company formation journey, including renewals and amendments.
• Coordinate with internal departments to ensure smooth workflow and timely delivery of services.
• Maintain accurate client records and case progress updates.

Process & Compliance

• Ensure all documentation meets regulatory and procedural requirements.
• Assist in preparing forms, applications, and supporting documents.
• Follow internal procedures to maintain compliance and service quality.

Teamwork & Collaboration

• Work closely with operations, PRO, customer service, and compliance teams.
• Escalate complex cases to senior staff when necessary.
• Contribute to a professional and client-focused work environment.

Requirements

Education

• Diploma or bachelor’s degree in Business Administration, Customer Service, or a related field.

Experience

• Minimum 1 year of experience in a business setup company or corporate service provider (CSP) is mandatory.
• Experience handling licensing, documentation, and client coordination is required.

Technical Skills

• Proficiency in MS Office and CRM tools.
• Strong understanding of business setup processes and regulatory documentation.

Soft Skills

• Excellent communication and customer service skills.
• Strong organisational abilities and attention to detail.
• Ability to manage multiple tasks and deadlines.

Working Conditions

Working Hours: 9 hours per day
Working Days: 5 days per week
Location Type: Office-based

Job Type: Full-time

Pay: AED6,000.00 - AED9,000.00 per month

Application Question(s):

• What is your last drawn/current salary?

Experience:

• business setup: 1 year (Required)
• customer support: 1 year (Required)