Business Solutions Analyst

Key Responsibilities

• Analyze business system requirements, assess current processes (AS-IS), and design future-state solutions (TO-BE) to enhance operational efficiency.

• Create business requirements specifications (BRS) and lead ERP implementation projects.

• Assess ERP systems and perform user acceptance testing, identifying any discrepancies between the delivered software and initial requirements.

• Provide support for solution enhancements and manage change requests.

• Coordinate with business users and solution vendors to resolve system issues and maintain regular updates on support tickets.

• Generate statistical reports on managed tasks and develop visuals for tracking KPIs.

• Monitor critical KPIs against established targets, provide regular updates, manage risks, and escalate issues as needed.

• Support the Business Solution Manager on various tasks assigned within container shipping business.

Required Qualifications:

• Extensive experience in ERP implementation, with a preference for expertise in Maritime and Logistics business applications.

• Exceptional written and verbal communication skills, capable of creating engaging and persuasive content.

• Skilled in maintaining status reports and preparing presentations.

• Advanced proficiency in Microsoft Excel for data management and analysis.

• Strong analytical abilities with a focus on making data-driven decisions.

• Creative problem-solving skills and a passion for developing innovative digital transformation strategies.

Minimum Qualification/Experiences/Skills

Education & Professional Qualification:

• Relevant business degree in Technology or Supply Chain Management.

• Globally recognized Project Management certification will be an advantage.

Professional Experience:

• Logistics or Maritime experience. Ideally from a leading company in the region and with knowledge in Feeder, NVOCC or Freight forwarding & container management

• Hands-on experience in business applications (from either implementation or operation or both)

• Other preferred qualifications

• 3-5 years extensive experience using leading business improvement methodologies and processes (e.g., Lean/Six Sigma, PMP or similar)

• Demonstrated Project Governance experience

• Cross-Functional experience and / or Management Consulting experience a plus

Geographic Experience:

• Middle East experience is a distinct advantage

Computer Skills:

• Microsoft Office

Language Skills:

• English critical; Arabic a plus

• Ability to simplify technical information into easily understood documents

Market/Industry/Functional Knowledge:

• In-depth knowledge of market-leading practices and logistics processes, along with tools for process excellence and optimization.

• Strong planning and organizational abilities.

• Results-oriented with a focus on achieving goals.

• Exceptional relationship-building skills, with the ability to influence key decision-makers at all management levels. A collaborative approach when working with cross-functional teams and external stakeholders.

• Preferred knowledge of the shipping, logistics, and energy industries.