Business Solutions Consultant

Business Solutions Consultant

We are looking for a Business Solutions Consultant based in our Istanbul headquarters, who combines strong technical expertise with sales capabilities and has solid solution development skills.

About Kyocera Turkey

Headquartered in Osaka, Japan, Kyocera Document Solutions Inc. is a leading manufacturer of document imaging solutions and document management systems, offering a broad portfolio that includes multifunctional devices, printers, and advanced software solutions.

At Kyocera Turkey, we are committed to developing innovative ideas and solutions that exceed customer expectations, serving organizations of all sizes, from small businesses to large enterprises. Our solutions address operational challenges by assessing customers’ document environments and defining strategies to reduce costs and increase productivity.

We carefully evaluate every operational requirement and continuously enhance our solutions to effectively meet evolving user needs.

Key Responsibilities

• Analyze customers’ business objectives and technical requirements to develop end-to-end ICT and cloud-based solutions aligned with their existing infrastructure.
• Serve as the primary technical point of contact between the company and customers, managing the technical expectations of strategic and enterprise clients.
• Ensure the effective positioning of cloud-based business applications and ICT solutions at customer sites, driving adoption and demand.
• Define system requirements for customer projects and design solution architectures and technical specifications in line with infrastructure needs.
• Work closely with Sales, Account Management, and Customer Success teams to track the sales pipeline and technically evaluate the progress of opportunities during regular meetings.
• Conduct customer visits and perform technical assessments, evaluations, and needs analyses across multiple locations.
• Provide technical guidance and best practice recommendations to customers, proactively preventing potential issues.
• Collaborate with product, engineering, and support teams to communicate customer feedback for product development and continuous improvement.
• Lead regular customer meetings by sharing progress updates, technical roadmaps, and strategic recommendations to support customer satisfaction, retention, and sustainable growth.
• Stay up to date with the latest developments in ICT and cloud technologies, providing technical insights and market intelligence to sales and relevant teams.

Qualifications

• Bachelor’s degree in Engineering, Management Information Systems, Mathematics, Statistics, or related fields.
• Proven experience in the technology sector.
• Advanced proficiency in English.
• Solid understanding of core Information Technology concepts.
• Strong knowledge of network configuration and protocols.
• Experience with server and client operating systems.
• Knowledge of document management systems and business process management.
• Broad understanding of products and solutions.
• Customer-oriented with strong communication and solution development skills.
• Strong analytical, organizational, and coordination abilities.
• Open to travel as required.