Business Solutions Specialist (Global Business Shared Services)

• Closing date: 13-Jan-2026

About Your Role

You will drive advocacy and strategic expansion of Qatar Airways’ Global Business Services (GBS) model across the organization. You will be responsible for identifying new opportunities for GBS adoption, promoting internal branding and marketing initiatives, and collaborating with business units to embed GBS as a value-driven partner. Your role is to ensure alignment with QR’s transformation objectives by expanding GBS scope, enhancing stakeholder engagement, and positioning GBS as a trusted enabler of efficiency and innovation.

Your responsibilities:

• Champion the GBS operating model through internal campaigns, leadership engagement, and success stories to build awareness and secure buy-in across QR Group.

• Based on inputs from Transformation team analyze business processes and pain points; identify functions suitable for migration to GBS to deliver cost optimization and service excellence

• Develop and maintain a roadmap for expanding GBS services into new units to increase coverage and maximize economies of scale

• Develop & maintain presentation of financial and non- financial benefits of GBS operating model

• Design and execute internal branding initiatives (newsletters, intranet updates, events) to position GBS as a strategic partner and enhance employee engagement.

• Work closely with business stakeholders, and functional heads to assess readiness and support transition team in defining transition plans to ensure smooth onboarding into GBS.

• Monitor adoption metrics and benefits realization for new GBS initiatives; report progress to leadership to demonstrate value and inform future strategy.

• Develop internal and external performance benchmarking to drive operational transparency and improve performance.

• Collaborate with service line leaders to establish databases of processes and other documentation that support business plans & business improvements

• Identify change management opportunities and ensure delivery of process change at scale

• Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications and Experience:

• 
  High School Qualification / Vocational Qualification / Diploma or Equivalent ( Type of Diploma Based on Role ) with minimum 5 years of job-related experience OR Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience
• Minimum 5 years of experience in shared services, transformation, or corporate communications roles.
• Strong understanding of GBS/Shared Services operating models and change management principles.
• Data analysis interpretation and evaluation of reports
• Proven experience in change management & communications
• First class collaboration and team working
• Strong communication and presentation skills for advocacy and branding.
• Proficiency in MS Office and collaboration tools (SharePoint, Teams).
• Ability to manage multiple initiatives and influence senior stakeholders
• Excellent negotiation and consensus-building skills
• Excellent oral presentation and writing skills.
• Highly organized, systematic, and proactive in managing quality and exceeding client/customer expectations
• This role requires an energetic, proactive individual who is passionate about relentlessly driving improvement and who is committed to ‘Finding a Better Way’.
• Professional pro-active analytical skills
• Strong oral and written communication skills preferred

Preferred

• Experience in internal branding, stakeholder engagement, and business case development

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community