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Business Support Advisor - Emirati
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Posting Date: 11 Nov 2025
City: Dubai
Location:
Dubai, AE, 3204
Contract Type: Fixed-Term
Division: Middle East and India Marine
Level of experience: Junior
RINA is currently recruiting for a Business Support Advisor - Emirati to join its office in Dubai within the Middle East and India Marine Division.
Mission
An Operations Support Advisor with a focus on managing administrative tasks from the Contract advancement monitoring to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.
Key Accountabilities
1. Customer Data Management:
- Create and maintain accurate customer records in the database.
- Ensure that customer information is up-to-date and complete.
- Handle customer inquiries related to account information and updates.
- Gather necessary information from customers or internal departments to initiate the contract creation process.
- Enter accurate and relevant data into the company's system, ensuring all details are correct and comply with company policies and regulations.
- Prepare and maintain documentation related to the contracts, such as terms and conditions, pricing, and any special agreements.
- Support senior colleagues to enrure that contracts adhere to company guidelines and policies.
- Collaborate with relevant stakeholders to obtain necessary approvals for the contracts.
- Maintain communication with both internal teams and customers to clarify any contract-related details or address concerns.
- Utilize the RINA invoicing system to create accurate and timely invoices based on the terms outlined in the contracts.
- Verify that the billing information aligns with the terms of the contract and resolve any discrepancies.
- Ensure that invoices are sent to customers promptly through the preferred communication channels.
- Respond to customer basic inquiries related to contracts, invoices, and billing processes.
- Resolve any basic issues or discrepancies related to contracts and invoices in a timely and professional manner.
- Keep detailed and organized records of all contracts, invoices, and related correspondence.
- Regularly update and maintain information in the company's database or customer relationship management (CRM) system.
Education
High School Diploma/GED in Business Administration Finance Management
Qualifications
- 3-5 years of experience in contract administration, invoicing, customer data management, or a related function.
- While not always mandatory, any previous experience in business support, customer service or a related field can be an advantage. This could include internships, part-time roles, or volunteer experience.
- Familiarity with the RINA services is beneficial. The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations and customers.
- Basic computer skills are often necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools.
Competencies
- THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
- PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
- PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
- MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
- MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
- EARN TRUST - Take everyone's opinion into account and remain open to diversity
- CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
- BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
- ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.
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