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Business Support Analyst
General Information
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Description and Requirements
Are you searching for a rewarding, fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you!
About Us
About the Position
The Business Support Analyst receives system support issues and setup/configuration requests from internal and external end users. The Business Support Analyst is the first line of production support for all applications supporting finance and conducts comprehensive analyses to determine root cause, identify a solution or escalate to other business/IT teams, and collaborate to resolve and implement required changes
- Provide level 1 and 2 support for all assigned software applications and determine impact and scope of issues and/or requests, provide solutions and/or escalate to assigned development teams.
- Identify and analyze major issues in software support calls; provide management reports, recommended solutions and other required information.
- Ensure adherence to internal audit and compliance controls, and complete periodic audits on all setup/configuration..
- Perform system setup/configuration to support application and business requirements, maintain database integrity and security by providing user provisioning, password changes, and the termination of user access.
- Oversee escalated transactional updates needed in the application to meet business needs; manage system interfaces to ensure all data is accounted for and reconciled on a routine basis.
- Interact and communicate with project team members to support the successful delivery and implementation of system setup/configuration updates and modifications into production.
- Participate in defining testing requirements, including regression, user acceptance and other tests as needed, staging data and perform final test execution to ensure the environment’s stability when code changes are made.
- Interface and develop strong working relationships with internal and external customers to understand and resolve production related requests.
- Perform other duties as assigned or apparent.
NOTE: The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed above. Specific goals or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager. Supervisory Responsibilities: None
What You Bring to the Table:
MINIMUM EDUCATION AND WORK-RELATED EXPERIENCE:
- Bachelor’s degree in accounting, business, or technology related field or relevant work experience
- One (1) year of experience in accounting/finance, operations and/or technology, including one (1) year of writing SQL queries
- Two (2) years of experience in production system support
OTHER QUALIFICATIONS:
- Experience with technologies that utilize various interfaces
- An understanding of the business and the information systems used to manage related information
- Experience in the Higher Education Industry
- An ability to provide suggestions which improve processes to support business results
- Experience writing and executing SQL queries
- An understanding of a financial application,
- Ability to periodically work nights, weekends and on call support
- Communicate effectively, both written and verbally
- Experience working with customers or in a customer service support role
- Strong business analysis, research, and problem solving skills
- High level of attention to detail and accuracy; ability to make effective decisions and solve problems with urgency
#LI-Remote
As an Equal Opportunity employer, we particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
The annual pay range for this position is $49,000 (minimum), $71,700 (midpoint), and $94,400 (maximum).*
- Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget. Compensation above the midpoint is generally associated with experienced, long-tenured employees who have demonstrated sustained performance and expertise in the role.
- Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
- Competitive 401(k) employer match;
- Substantial tuition discount for you and eligible dependents; and,
- A generous time off package, including paid vacation, sick time and company holidays.*
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