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ROZEE.PK

BUSINESS SUPPORT ASSISTANT (COMMUNITY FEEDBACK MECHANISM) - SSA4

Islamabad, Pakistan

About Job

Job Title: Business Support Assistant (Community Feedback Mechanism) - SSA4 - Islamabad
Grade: SSA4
Type of contract: Special Service Agreement
Duration: 12 Months
Duty Station: Islamabad, Pakistan

This Vacancy Announcement is for Pakistan Nationals Only.
Note: This vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within same job profile at the current or lower level in Pakistan.

TERMS & CONDITIONSWFP offers a competitive benefits package including salary, pension, leave plus a medical insurance.

Important: All educational documents must be verified/attested by the Higher Education Commission (HEC). Appointment will be subject to submission of HEC-verified degrees.

JOB PURPOSE
To provide business and administrative support to the CFM unit, ensuring effective handling of community feedback, documentation, and coordination with relevant programme units in line with WFP’s accountability to affected populations (AAP) standards.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):
Under the overall guidance of the supervisor, the job holder is expected to perform the following tasks:

  • Receive, log, and categorize feedback and complaints from beneficiaries and stakeholders through various CFM channels (hotline, helpdesks, suggestion boxes, etc.).
  • Refer feedback to relevant programme units and ensure timely follow-up and closure of cases in line with SOPs.
  • Maintain and update the CFM database, ensuring accuracy, confidentiality, and compliance with data protection standards.
  • Support the preparation of monthly and quarterly CFM reports, highlighting trends, response rates, and unresolved issues.
  • Assist in organizing CFM-related trainings, awareness sessions, and field missions.
  • Provide administrative support including scheduling meetings, preparing minutes, and maintaining filing systems.
  • Liaise with field offices to ensure consistency and quality in CFM implementation.
  • Perform any other duty within the area of expertise.

EDUCATION & EXPERIENCE

Education: Completion of secondary school education. A post-secondary certificate in administration, social sciences, or related field is desirable.
Experience: At least 4 years of progressively responsible support experience in programme, administration, or customer service. Experience in humanitarian or development settings is an asset.
Knowledge & Skills:
  • Strong interpersonal and communication skills.
  • Ability to handle sensitive information with discretion.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Familiarity with data entry and case management systems.
  • Commitment to humanitarian principles and accountability to affected populations.
Language:
  • Fluency in oral and written English and Urdu.
  • Working knowledge of Pashto is required.
  • Knowledge of other local languages (e.g., Hindko, Kohistani, Balochi) is a strong asset.

HOW TO APPLY

Only short-listed candidates will be contacted.
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

WFP LEADERSHIP FRAMEWORK

TOTAL POSITIONS

1

POSTED ON

September 22, 2025

EXPIRY DATE

October 6, 2025

BUSINESS

WFP

CATEGORY

Project Management

JOB TYPE

Full Time/Permanent

MINIMUM EDUCATION

Bachelors

CAREER LEVEL

SSA Level-4

MINIMUM EXPERIENCE

4 Years(At least 4 years of progressively responsible support experience in programme, administration, or customer service. Experience in humanitarian or development settings is an asset.)

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