Business Support Specialist

The job holder is responsible to provide analytical and administrative support that enables the effective execution of initiatives within the Business Support Division. The role focuses on enhancing operational efficiency, supporting business case development, driving data-informed decision-making, and ensuring compliance with internal processes and external standards in alignment with Linencraft's goals for performance improvement and sustainable growth.

Key Result Areas:

1. Provide analytical and administrative support in the development and execution of business strategies aimed at revenue growth, cost optimization and operational efficiency.
2. Assist in preparation of business cases for new projects, service, or customers by gathering relevant data and conducting analysis, and performing due diligence to support informed decision making.
3. Maintain and periodically review business policies and standard operating procedures to ensure relevance, compliance, and opportunities for continuous improvement.
4. Develop and maintain analytical reports and dashboards using data from production systems and the Laundry Management System (LMS) to share actionable recommendations based on findings.
5. Compile and maintain balanced scorecards and monthly performance dashboards to track key performance indicators (KPIs) for management review and business planning.
6. Assist in project management activities by tracking progress, coordinating timelines and deliverables with internal teams, to ensure timely execution of initiatives.
7. Participate in evaluating operational workflows and recommend process improvements to enhance service delivery, efficiency, and resource utilization.
8. Prepare clear, well-structured business documents, reports, presentations, and technical content to support internal communication and strategic initiatives.

Adhere to all relevant quality, health, safety, and environmental policies and procedures to ensure alignment with organizational and regulatory standards.