Urwah Admin

Emirates Flight Catering

<div>
 
 
 This role is ideal for someone with a strong culinary background who enjoys training and mentoring chefs on the job.
 
 
 
 
 If you're a graduate from a recognized culinary institute and passionate about developing culinary talent, we'd love to hear from you.
 
 
 
 
 
 
 
 
 
 
 
 Job Purpose
 
 
 :
 
 
 Identify, plan, design, develop, deliver and facilitate a comprehensive range of learning and development programs and initiatives for business units to enhance skill and capability levels across the company.
 
 
 
 
 
 
 
 Key Result Areas
 
 
 :
 
 
 1. Consult with business units proactively to identify required learning needs, design, develop and deliver learning and development solutions and impact journeys, related to Induction, Customer Services, Personal Effectiveness and Leadership Development portfolio, to meet business and performance requirements.
 
 
 2. Implement creative learning &amp; development design strategies such as interactive activities, tools (e.g. Menti meter), questionnaires and classroom assessment, for effective engagement and involvement of participants.
 
 
 3. Collaborate with Digital Design team to design e-Learning solutions and promote usage of digital learning to enable self-paced development of employees.
 
 
 4. Partner with Procurement to identify external learning solutions vendors and manage these vendors to ensure their performance continuously meets agreed expectations.
 
 
 5. Evaluate learning &amp; development programs to recommend appropriate changes in instructional objectives, content and method, to ensure effectiveness and impact.
 
 
 6. Conduct Post Training Assessments and on the job observations to ensure application of learnings and improvement in job performance.
 
 
 7. Build a culture of Learning analytics which involves measurement, collection, analysis, and reporting of data about learners, learning
 
 
 experiences, and learning programs for purposes of understanding and optimizing learning and its impact on an organization's performance.
 
 
 8. Deliver data findings in a variety of visual formats that appropriately provide insight to users, including online data visualizations, slide decks, and reports.
 
 
 9. Partner with learning leaders and internal stakeholders to identify usable metrics to evaluate department training performance and compliance.
 
 
 10. Overall management of LMS and ensure the features and functionalities support and aid training effectiveness.
 
 
 
 
 
 
 
 Job Context
 
 
 :
 
 <ul>
 <li>
 Need to work on multiple projects with conflicting timelines to support EKFC's digital change journey.
 </li>
 <li>
 All learning impact journeys will adopt 70-20-10 methodology.
 </li>
 <li>
 May need to facilitate other courses related to Safety, as per business requirements.
 </li>
 <li>
 Need to keep abreast with latest technologies and digital solutions to align with latest trends.
 </li>
 <li>
 Need to build and maintain a close working relationship with HR Business partners and all business stakeholders to ensure appropriate support and value add to address capability gaps.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Education Qualifications
 
 
 
 <ul>
 <li>
 A minimum of bachelor's degree in related field
 </li>
 <li>
 Train the Trainer Certification or equivalent
 </li>
 </ul>
 
 
 
 
 
 
 Work Experience
 
 
 :
 
 
 Should have a minimum 6 years of experience in Learning and development and in designing and delivering learning &amp; development
 
 
 solutions related to Corporate Induction, Customer Services, Personal Effectiveness and Leadership Development.
 
 
 Sound experience in using quality content, best practices and innovative approaches to deliver personal effectiveness and leadership training.
 
 
 Related aviation, hospitality or food &amp; beverage industry experience will be an advantage.
 
 
 Related mandatory and compliance training experience related to Safety will be an advantage.
 
 
 
 
 
 
 
 Skills
 
 
 :
 
 <ul>
 <li>
 Advanced working knowledge of Learning Management System (LMS).
 </li>
 <li>
 Strong project management knowledge and skills.
 </li>
 <li>
 Proficient and advanced user of MS Excel and Oracle BI Analytic reporting.
 </li>
 <li>
 Ability to function both independently and as part of a team.
 </li>
 <li>
 Adapts to changes in work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
 </li>
 <li>
 Knowledge of adult learning, instructional design and curriculum development techniques.
 </li>
 <li>
 Sound use of using technology and digital tools to improve learner engagement.
 </li>
 <li>
 Strong business partnering skills.
 </li>
 <li>
 Superior presentation, facilitation and assessment skills.
 </li>
 <li>
 Excellent Interpersonal, written and oral communication skills.
 </li>
 <li>
 Strong leadership, influencing and team building skills.
 </li>
 <li>
 Sound knowledge in curating a variety of learning content.
 </li>
 <li>
 Proficiency in MS office (e.g. powerful visuals using PowerPoint, Excel for data analysis).
 </li>
 </ul>
 
 
</div>

HR Specialist - Training

<div>
 
 
 About
 
 
 
 
 Emirates Flight Catering (EKFC)
 
 is seeking a passionate and experienced
 
 Senior Manager, Culinary Insights &amp; Forecasting
 
 to join our world-class culinary team, supporting our global clientele.
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The job holder is responsible to lead the function as a Centre of excellence for demand forecasting, business intelligence and performance analytics, delivering trusted insights that support strategic decision-making, optimize planning and resource allocation, and enhance operational performance. The role drives forecasting maturity, data-led decision-making and cross-functional alignment to create sustainable business value across Culinary and the wider supply chain.
 
 
 
 
 
 
 Key Result Areas:
 
 
 
 1. Lead the function by defining its roadmap, service catalogue, governance approach and delivery standards to ensure alignment with the Company&rsquo;s culinary, planning, procurement and strategic priorities.
 
 
 2. Lead the development and continuous improvement of demand forecasting methodologies to enhance forecast accuracy, responsiveness to demand changes, and planning effectiveness across culinary operations.
 
 
 3. Provide culinary and operational insights by analyzing menu consumption demand patterns, kitchen efficiency, food waste, supplier performance and cost drivers to improve operational performance and support cost optimization.
 
 
 4. Support leadership decision-making by preparing executive intelligence packs, dashboards and quarterly reviews that clearly explain trends, risks, opportunities and recommended actions.
 
 
 5. Drive the integration of demand forecasts into business planning by partnering with Planning, Procurement, Finance and Culinary teams to align budgets, purchasing and production plans with forecasted needs.
 
 
 6. Drive a data-led culture across Culinary and related functions by influencing strategic and operational decisions through actionable insights, ensuring recommendations are translated into measurable business improvements.
 
 
 7. Develop and govern self-service reporting, forecasting and analytical solutions that provide stakeholders with timely, accurate and trusted information while ensuring data integrity, consistency and compliance with reporting standards.
 
 
 8. Improve analytical capability and forecast maturity by introducing relevant best practices in culinary analytics, demand planning, menu engineering, waste analytics and performance intelligence.
 
 
 9. Lead and develop the team by coaching team members, building technical capability, setting clear objectives and ensuring continuity of expertise across the function.
 
 
 
 
 
 
 Knowledge, Skills &amp; Minimum Experience:
 
 
 
 
 
 Education Qualification:
 
 
 
 
 a) Bachelor&rsquo;s degree in business Analytics, Supply Chain, Operations Management, Industrial Engineering, Food Production Management or related quantitative field.
 
 
 b) A master&rsquo;s degree, MBA, or postgraduate qualification in Analytics, Operations, or Data Science would be preferred.
 
 
 
 
 
 
 
 Work Experience:
 
 
 
 
 a) Minimum 8 years&rsquo; experience in analytics, forecasting, demand planning, production planning, manufacturing analytics, supply chain analytics or business intelligence, preferably within aviation catering, food manufacturing, hospitality, FMCG or large-scale production environments.
 
 
 b) The role requires at least 5 years&rsquo; senior leadership experience, with proven ability to lead analytical teams, develop forecasting and planning models, support production and procurement decisions, and translate complex data into clear recommendations for senior leadership and
 
 
 operational stakeholders.
 
 
 c) Experience in S&amp;OP, IBP, budgeting, production planning, procurement planning, dashboard development, forecast accuracy tracking, waste analytics, menu performance analysis and cost optimization would be highly valuable.
 
 
 
 
 
 
 
 Skill:
 
 
 
 
 a) Advanced analytical and data interpretation skills with expertise in forecasting, demand planning, and predictive modelling.
 
 
 b) Strong proficiency in Power BI, SQL, Python, dashboard development, and data visualization tools.
 
 
 c) Strong knowledge of S&amp;OP, production planning, procurement planning, cost optimization, and operational performance analytics.
 
 
 d) Proven leadership and stakeholder management skills with the ability to translate complex insights into business decisions.
 
 
 e) Excellent problem-solving, strategic thinking, and communication skills within fast-paced large-scale operational environments.
 
</div>

Senior Manager, Culinary Insights & Forecasting

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Champion the consistent preparation and presentation of coffee and other beverages across all outlets, ensuring adherence to the highest quality standards.
 </li>
 <li>
 Develop, maintain and comply with the Standard Operating Procedures (SOPs) for beverage service to drive consistency and elevate service delivery.
 </li>
 <li>
 Enhance team capabilities and skills through continuous engagement, performance monitoring, and practical guidance to strengthen skills and promote craftsmanship.
 </li>
 <li>
 Oversee the setup and upkeep of beverage stations, ensuring smooth and efficient operations during daily service and special events.
 </li>
 <li>
 Collaborate with culinary and service teams to creatively integrate coffee offerings into menus and event concepts, enhancing the overall guest experience.
 </li>
 <li>
 Ensure all coffee equipment and supplies are properly maintained, operationally ready and available to avoid any service interruptions.
 </li>
 <li>
 Drive product innovation by introducing new brewing methods and seasonal offerings.
 </li>
 <li>
 Conduct regular quality assurance checks to ensure alignment with the Quality Policy established in accordance with ISO 9001:2015 standards, while strictly adhering to the company&rsquo;s hygiene policies and procedures to maintain proper food and equipment handling standards as per departmental guidelines and EKFC Quality Policy.
 </li>
 <li>
 Partner with outlet and event managers to ensure beverage service supports operational goals and exceeds guest expectations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Education Qualification:
 
 
 
 
 <ul>
 <li>
 Diploma or certification in Hospitality, Culinary Arts, or a related field
 </li>
 <li>
 Barista certification from a recognized institution e.g., Speciality Coffee Association, Barista Guild (preferred)
 
 
 </li>
 </ul>
 
 
 Work Experience
 
 
 
 
 <ul>
 <li>
 Minimum of 5 years&rsquo; experience as a professional barista within a hospitality or catering environment, including at least 2 years in a supervisory or training capacity within beverage operations.
 </li>
 <li>
 Proven experience working in high-volume service settings, such as large-scale events and multi-outlet operations.
 
 
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 In-depth expertise in coffee brewing techniques, latte art, and professional equipment handling.
 </li>
 <li>
 Strong training and coaching skills, with excellent communication and interpersonal abilities.
 </li>
 <li>
 High attention to detail and a strong commitment to delivering consistent quality.
 </li>
 <li>
 Ability to collaborate effectively with cross-functional teams and various departments.
 </li>
 <li>
 Excellent organizational and time management skills to handle multiple priorities.
 </li>
 <li>
 Flexibility and adaptability to meet dynamic operational demands and event requirements
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 EKFC ( https://www.emiratesflightcatering.com/about-us/):
 
 
 
 Emirates Flight Catering
 
 is one of the world&rsquo;s largest catering operations, a trusted partner of hospitality groups, organizations and over 100 airline customers
</div>

Barista Maestro

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Partnering with business leaders and stakeholders to support the delivery of strategic HR plans aligned to business priorities.
 </li>
 <li>
 Supporting organisational development initiatives, workforce planning, and people transformation activities.
 </li>
 <li>
 Providing HR guidance and practical solutions to managers on people-related matters, employee engagement, and team effectiveness.
 </li>
 <li>
 Supporting change management initiatives and helping leaders navigate organisational and cultural change.
 </li>
 <li>
 Using people insights, trends, and data to support recommendations and improve business outcomes.
 </li>
 <li>
 Supporting talent and succession planning activities to strengthen future workforce capability.
 </li>
 <li>
 Working closely with leaders to enhance performance culture and align people objectives with business goals.
 </li>
 <li>
 Supporting employee experience initiatives, communication strategies, and engagement activities.
 </li>
 <li>
 Leading and contributing to HR projects, reviews, and continuous improvement initiatives across the People function.
 </li>
 <li>
 Building strong relationships with stakeholders while acting as a trusted HR partner and advisor.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 We are seeking a collaborative and solutions-focused HR professional with strong business partnering capability and the confidence to work with stakeholders across all levels of the organisation.
 
 
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related discipline.
 </li>
 <li>
 CIPD qualification is desirable.
 </li>
 <li>
 Minimum 7 years&rsquo; experience within HR Business Partnering in a large and complex organisation.
 </li>
 <li>
 Experience supporting initiatives related to organisational development, employee engagement, performance management, and change management.
 </li>
 <li>
 Strong understanding of UAE Labour Law and HR best practices.
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Strong communication and stakeholder management skills.
 </li>
 <li>
 Ability to build trusted relationships and influence business leaders.
 </li>
 <li>
 Commercial mindset with the ability to align people solutions to business objectives.
 </li>
 <li>
 Strong analytical and problem-solving capability with the ability to interpret people data and trends.
 </li>
 <li>
 Collaborative approach with strong project coordination and organisational skills.
 </li>
 <li>
 Ability to manage competing priorities and deliver results in a fast-paced environment.
 </li>
 <li>
 Proactive, adaptable, and focused on continuous improvement.
 
 
 </li>
 </ul>
 
 Why Join Emirates Flight Catering?
 
 
 
 This is an exciting opportunity to be part of a forward-thinking People function within one of the world&rsquo;s leading culinary and support services providers. You will work in a collaborative environment where innovation, development, and people excellence are valued.
 
 
 If you are passionate about making a meaningful impact through people and partnering with leaders to drive business success, we would love to hear from you.
</div>

HR Specialist - Business Partner

HR Specialist - Training (Culinary)

<div>
 
 Responsibilities
 
 
 
 
 Key Results Area:
 
 
 
 <ul>
 <li>
 Ensure that all our customers and guests receive high standards of service to have an exceptional experience.
 </li>
 <li>
 Assist with table service and ensure the dining areas remain clean and organized by promptly clearing dishes to maintain a tidy and inviting dining environment.
 </li>
 <li>
 Follow standard opening and closing procedures to ensure the outlet is properly prepared.
 </li>
 <li>
 Comply to the company&rsquo;s established hygiene policies and procedures to maintain proper food and equipment handling standards.
 </li>
 <li>
 Attend to customer complaints satisfactorily or seek the assistance of the supervisor to ensure customer satisfaction.
 </li>
 <li>
 Assist in maintaining sufficient stock during the entire shift including checking all the received stock to make sure that the same is in accordance with the order, quality and quantity and display or store them to maintain inventory accuracy.
 </li>
 <li>
 Ensure tasks such as wiping, cleaning, polishing, organizing, collecting, loading, dispatching and others as assigned by the line manager are performed as per Emirates Flight Catering standards.
 </li>
 <li>
 Apply the Quality Policy and Quality System established in accordance with ISO 9001: 2015 international standards and executes all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge, Skills &amp; Minimum Experience:
 
 
 
 
 Education Qualification
 
 
 
 <ul>
 <li>
 High school certification (must have)
 </li>
 <li>
 Diploma or equivalent qualification (preferred)
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Minimum of 2 years of experience in the hospitality industry.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Good command in spoken and written English
 </li>
 <li>
 Positive and service-oriented attitude
 </li>
 <li>
 Good command of customer service skills
 </li>
 <li>
 Ability to handle a high-volume service environment
 </li>
 <li>
 Strong organizational, multitasking skills and attention to detail.
 </li>
 </ul>
</div>

Waiter Premium Lounge

<div>
 
 
 Job Purpose:
 
 
 
 The role is responsible for leading and shaping a dynamic coffee and beverage culture across all Food &amp; Beverage (F&amp;B) outlets and events. This role champions excellence in preparation, presentation, and service delivery by ensuring consistency and upholding highest quality standards. The role will also drive innovation and elevate the overall coffee experience by enhancing guest satisfaction and upholding Company&rsquo;s reputation on service delivery.
 
 
 
 
 
 
 Key Result Areas:
 
 
 <ol>
 <li>
 Champion the consistent preparation and presentation of coffee and other beverages across all outlets, ensuring adherence to the highest quality standards.
 </li>
 <li>
 Develop, maintain and comply with the Standard Operating Procedures (SOPs) for beverage service to drive consistency and elevate service delivery.
 </li>
 <li>
 Enhance team capabilities and skills through continuous engagement, performance monitoring, and practical guidance to strengthen skills and promote craftsmanship.
 </li>
 <li>
 Oversee the setup and upkeep of beverage stations, ensuring smooth and efficient operations during daily service and special events.
 </li>
 <li>
 Collaborate with culinary and service teams to creatively integrate coffee offerings into menus and event concepts, enhancing the overall guest experience.
 </li>
 <li>
 Ensure all coffee equipment and supplies are properly maintained, operationally ready and available to avoid any service interruptions.
 </li>
 <li>
 Drive product innovation by introducing new brewing methods and seasonal offerings.
 </li>
 <li>
 Conduct regular quality assurance checks to ensure alignment with the Quality Policy established in accordance with ISO 9001:2015 standards, while strictly adhering to the company&rsquo;s hygiene policies and procedures to maintain proper food and equipment handling standards as per departmental guidelines and EKFC Quality Policy.
 </li>
 <li>
 Partner with outlet and event managers to ensure beverage service supports operational goals and exceeds guest expectations.
 </li>
 </ol>
 
 
 
 
 
 Education Qualification:
 
 
 <ul>
 <li>
 Diploma or certification in Hospitality, Culinary Arts, or a related field
 </li>
 <li>
 Barista certification from a recognized institution e.g., Speciality Coffee Association, Barista Guild (preferred)
 </li>
 </ul>
 
 
 
 
 
 Work Experience
 
 
 <ul>
 <li>
 Minimum of 5 years&rsquo; experience as a professional barista within a hospitality or catering environment, including at least 2 years in a supervisory or training capacity within beverage operations.
 </li>
 <li>
 Proven experience working in high-volume service settings, such as large-scale events and multi-outlet operations.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 In-depth expertise in coffee brewing techniques, latte art, and professional equipment handling.
 </li>
 <li>
 Strong training and coaching skills, with excellent communication and interpersonal abilities.
 </li>
 <li>
 High attention to detail and a strong commitment to delivering consistent quality.
 </li>
 <li>
 Ability to collaborate effectively with cross-functional teams and various departments.
 </li>
 <li>
 Excellent organizational and time management skills to handle multiple priorities.
 </li>
 <li>
 Flexibility and adaptability to meet dynamic operational demands and event requirements.
 </li>
 </ul>
 
 
</div>

BARISTA MAESTRO

Join Emirates Flight Catering and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.