Business Support Specialist

Job Accountabilities:

A Business Support Specialist plays a key role in ensuring smooth business and sales operations, supporting both internal teams and external customers, following predefined processes, leading end-to-end bid process, handling business documentations and requirements to better present the company to customers and promote its business, acting as the backbone of administrative, operational, and customer-facing functions.

Bids/Proposals:

• Handle simple-medium-scale proposals by following defined process and milestones.
• Act as a project coordinator for the proposal cycle end to end from initiation till delivery.
• Analyze RFPs for customer requirements and potential risks.
• Prepare Technical and Financial Proposal templates aligned with RFPs requirements.
• Coordinate proposal activities including kickoff, status meetings, resource allocation, and follow-ups.
• Work closely with Sales, Pre-sales, Services, Legal, Finance and other relevant stakeholders to collect information and ensure proposals are progressing, comments are applied and proposal delivery is on time.
• Ensure proposals go through proper review and approval cycle.
• Review and format technical and financial proposal documents.
• Ensure all proposal documentations are maintained/uploaded on their designated places.

Presentations:

• Create proposal-based presentations with relevant teams (e,g., technical, Sales, Graphics,..etc).
• Create presentations to show Company track record and services/offerings.
• RFI (Request for Information) & Customer/Partners Registration
• Work with different stakeholders to respond to customers’ RFIs
• Register Company at vendor and partners sites (following defined process).
• Maintain all records are uploaded to their designated places.

Resumes:

• Work with ITWorx employees to create/update their CVs in ITWorx format (following defined process).
• Ensure all CVs are uploaded to designated places.
• Update databases with new projects descriptions and technologies.
• Case Studies / Profiles / Marketing Collaterals

• Work with different stakeholders to create Project Briefs, Company Profiles and Case Studies Slides (following defined process)
• Coordinate with Commercial team for new project information and drafting short newsbeat briefs.
• Ensure all content goes through proper review and approval cycle.
• Upload material in their relevant databases.

• Bachelor’s degree in business administration or any related discipline.
• 2+Years of experience.
• Strong knowledge in Microsoft office
• Required core Skills:
• Decisive Thinking/ Problem Solving
• Collaboration & Team Support mind set
• Communication skills & stakeholder management skills
• Innovation
• Customer focus