Business Support System Engineer

BSS / CBS Support Engineer

Location: Cairo, Egypt | 1 year contract

About the Company

A global leader in telecommunications and digital infrastructure, this organization delivers cutting-edge network, cloud, and enterprise solutions to operators and governments worldwide. With a strong presence across emerging and mature markets, the company drives innovation in 5G, cloud computing, and digital financial services. Joining this team means working on mission-critical platforms that power millions of users while gaining exposure to large-scale, high-impact telecom environments.

About the Role

We are seeking a skilled BSS / CBS Support Engineer to join a telecom delivery team supporting Convergent Billing System (CBS), Business Enabling System (BES), and Mobile Money platforms. The successful candidate will ensure high availability, system stability, and operational excellence for telecom operator customers. This is a customer-facing role requiring strong troubleshooting capabilities, hands-on system configuration experience, and the ability to manage production environments, including night change operations.

Responsibilities

• Provide L2/L3 technical support for CBS, BES, and Mobile Money systems
• Perform system configuration across BES modules, UPC, Number Analysis, Invoice, DC, UVC, and related components
• Analyze logs, capture system traces, and troubleshoot production faults
• Conduct incident, change, and problem management activities following ITIL best practices
• Execute night change operations, system upgrades, and patch deployments
• Perform database operations, query execution, and data validation
• Compile CRL files and develop shell scripts for automation and troubleshooting
• Prepare and execute test cases, support UAT, and produce test reports
• Deliver technical training to local customer teams
• Maintain daily communication and reporting with customer stakeholders

Qualifications

• Minimum 2 years of experience in telecom BSS, CBS, BES, or Mobile Money environments
• Hands-on experience in charging and billing platforms
• Strong understanding of prepaid/postpaid charging architecture
• Familiarity with ITIL processes (Incident & Change Management)
• Experience working in Linux/Unix environments
• Knowledge of SQL and database structures (Oracle/MySQL preferred)
• Experience in log analysis and fault localization
• Strong English communication skills
• Willingness to work night shifts for change activities

Preferred Skills

• ITIL Foundation certification
• Experience working with telecom operators
• Experience in Mobile Financial Services (MFS) platforms
• Background in telecom managed services or support projects