Business Systems Analyst

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what’s best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Business Systems Analyst

POSITION LOCATION

Lynchburg/Richmond, VA

YOUR ROLE

This Business Analyst (BA) (or sometimes called Business System Analyst (BSA) role will focus on Long Term Care (LTC) Rate Action development initiatives, driving change through technology. This Business Analyst role will enable change in the organizational context, by defining needs and recommending solutions that deliver value to stakeholders.

What you will be doing

• Assisting the Product Owner in Reporting Analysis including identifying Inclusion or Exclusion Criteria or Data Trending of policy/agent data through the running of reports or executing queries (SQL)
• Assisting the Product Manager or Product Owner in the creation of Epic initiation documentation (i.e. Epic Charter)
• Generating Data Queries/Reports for Team Members wishing to create a test case that includes a policy that supports a particular Story in the Backlog
• Validation:
• Assisting the Product Owner in the Validation of the creation Business Stories and Acceptance Criteria
• Assisting Operations, the Product Owner or other end-customers in the review of Test Output (i.e. Screens, Transaction or Letter Files)
• Assist the team is assuring documentation completeness for Audit purposes according to the define guidelines for the PMO software lifecycle.

Technical Story Creation:

• Writing Technical based Stories (including Defects and System Health) and works with the Product Owner to filter within priority.
• Creates Screen Mock-ups to help others understand possibilities.
• Actively contribute to the following:
• Definition of Ready (DOR), Definition of Done (DOD), Team Norms/Working Agreement
• Design Document
• Initial Epic Documentation (i.e. Product Charter)
• Story Expansion – Acceptance Criteria Expansion
• Test Bed Creation
• Analytical Reporting
• Process Documentation
• Training Materials (if required)

What you bring

• College Degree (Associates/Bachelors) and/or relevant professional experience
• 3+Years’ experience in creating business requirements documentation and user stories
• Excellent oral and written communication skills with the ability to tailor communications to differing audiences including Senior Management and Technical Developers
• Familiarity and experience with software development life cycle methodologies
• Strong oral and written communication skills
• Strong analytical ability and problem-solving skills
• Strong organization and prioritization skills with the ability to handle multiple tasks and meet deadlines while working independently
• Strong intellectual curiosity and analytical ability with a desire to develop an in-depth understanding of complex issues
• Proficient in MS Office tools including Excel, Word, and PowerPoint
• Strong elicitation and listening Skills

Nice to have

• LTC insurance product knowledge and familiarity with Customer Service and Rate Actions
• 3+Years’ Experience in creating business requirement artifacts, such as Process Maps, Data Flow Diagrams, Use Cases, Activity Diagrams or Test Scenarios
• Familiarity and experience with Agile methodologies (Scrum and/or Kanban)
• Certified or pursuing Business Analysis Professional certification or Agile Scrum related certification.
• Facilitation, Conflict Resolution & Negotiation Skills
• Experienced using SQL for data research

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

*This role is not eligible for employment visa sponsorship *