Business Systems Analyst

Job Summary

The Business Systems Analyst’s (BSA) primary responsibility is to translate business and system needs into requirements for development teams. They will be responsible for identifying/gathering, analyzing, documenting, validating, and prioritizing the requirements, acting as a liaison between stakeholders and development teams. They understand the vision of the product to be developed, documents ideas into concrete requirements, and act as a point of contact for any clarification regarding deliverables.

Responsibilities

• Understand and help project managers and/or product/program owners create business cases by making sure all high-level requirements are listed in the project scope.

• Liaise between assigned business units and IT teams to align the demands and critical priorities between these two groups.

• Conduct cost-benefit analyses to justify the feasibility of proposed solutions.

• Gather, validate, analyze, document, and prioritize requirements from key stakeholders and SME’s.

• Gather by using requirement elicitation techniques like workshops and focus groups.

• Validate by cross-referencing requirements with other stakeholders, to achieve consensus before the solution is built.

• Document by creating user stories and breaking them down into functional and non-functional requirements.

• Prioritize by working with product/program owners.

• Maintain and update documentation at regular intervals.

• Recommend workarounds, value additions, and remove solution bottlenecks for stakeholders.

• Aid in development and testing of the product.

• Act as intermediary between customer and development team.

• Prepare end-user documentation.

Qualifications

• Technical and business domain knowledge.

• Basic knowledge of databases and IT infrastructures.

• Knowledge of technology project risks and strategies for managing/mitigating them.

• Knowledge of system development life cycle, data transformations, and testing strategies.

• Strong communication, facilitation, and interpersonal skills.

• Problem-solving and analytical thinking.

• Adept at business process documentation and presenting findings.

• Self-motivated and directed.

• Strong customer service orientation.

• Detail oriented

Company Summary

Quility is a modern Insurtech company transforming how life insurance and financial wellness solutions are designed, delivered, and experienced. By blending advanced technology, data-driven insights, and a human-first approach, we empower agents and partners to offer streamlined, fully digital insurance experiences at scale. With thousands of independent agents nationwide and a growing suite of proprietary platforms and products, we are redefining the future of insurance distribution. Our corporate team drives innovation across every touchpoint, enabling families across America to access the protection and peace of mind they deserve. At Quility, we’re not just keeping up with industry change, we’re leading it.

Supervisory Responsibility?

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee is frequently required to sit for long periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 9 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Additional Eligibility Qualifications

None required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.