Business Systems Analyst

At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent.

Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.

We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.

We’re growing fast and want you to be a part of it!

We are seeking a Business Systems Analyst with a passion for driving meaningful operational change. Reporting to the Director of Data Services and Workflow, you will analyze, learn, and perform complex business workflows with the goal of streamlining and automating processes to increase output, accuracy, and efficiency. You’ll use data to quantify the impact of your recommendations and demonstrate measurable improvement. The ideal candidate combines strong analytical skills with a systems mindset and the ability to bridge business operations with technology-driven solutions.

Key Responsibilities

• Quickly learn and perform targeted business workflows to understand current processes and identify improvement opportunities
• Analyze workflow efficiency and implement process optimization using available systems, tools, and data sources
• Identify and address cross-departmental or cross-functional dependencies impacting workflow effectiveness
• Coordinate short-term optimizations with long-term, scalable solutions in collaboration with system, product, data engineering, software development, and business teams
• Partner with stakeholders to translate business needs into technical or process requirements that support automation and efficiency goals
• Develop and maintain documentation of workflows, use cases, and technical/business requirements
• Track and report on process improvement outcomes, using data to validate the impact of implemented changes
• Support automation initiatives by identifying suitable candidates for AI or workflow tools and assist with implementation and testing
• Communicate findings, recommendations, and progress updates to leadership and key stakeholders in a clear, data-driven manner
• Required to perform other duties as requested, directed, or assigned

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field
• 2+ years of proven experience in process design, data analysis, or a related role (insurance industry experience preferred)
• Strong Excel skills (Functions, ODBC, Power Query, Pivot Tables)
• Familiarity with CRM and financial management systems (HubSpot, NetSuite, AMS360 preferred)
• Experience working with large structured and unstructured datasets
• Strong attention to detail and commitment to producing accurate, high-quality work
• Exceptional analytical and problem-solving skills, with the ability to translate data into actionable insights
• Ability to interpret and communicate complex data findings clearly to both technical and non-technical audiences
• Self-starter with a passion for continuous improvement and cross-functional collaboration

Perks

• Health, dental, and vision plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 10 Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personal assistance programs for support in a healthy personal and work life

Why Veracity?

Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:

• Engage in groundbreaking projects that are reshaping the insurance landscape
• Collaborate with a group of dedicated, like-minded professionals
• Experience a culture that prioritizes growth and development

Compensation Range: $70k/yr - $90k/yr

We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.

If you need accommodation, please let us know during the interview process.

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