Business Systems Analyst

How to Apply

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file, due to system limitations.

Job Summary

The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to build a better world through business. Through our powerful ideas, purpose-driven leaders, and positive impact, we empower business leaders to improve the world. Learn more about Ross HERE.

This role is hybrid with on-site expectations in Ann Arbor, MI, 2 days per week. You may work during early mornings, nights, or weekends. For a full job description, see link here. For questions about this role, email [email protected].

Please note: To be considered for this position, candidates must be legally authorized to work in the United States. Ross School of Business does not offer visa sponsorship for this position.

What You'll Do

The Business Systems Analyst provides critical services to Ross IT and its clients, leading activities to understand and document our customer's processes and software requirements, as well as maintain and improve the quality of data used by multiple software systems across Ross. The position requires understanding and applying business analysis best practices, and attention to detail to ensure data systems efficiency and productivity. This Business Analysis portion of this position will work with multiple units and software systems used across Ross; data analysis is primarily with data produced and used by the Ross School's Salesforce instance, but will also work with data produced and used by other Ross systems. The position will focus initially on Salesforce projects, and will report to the Director of Application Services as part of the Ross Information Technology department.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off (Vacation, Holidays, Season Days)
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Flexible Work Program
• Ross Onsite Fitness Center

Responsibilities*

Project Requirements, Data Analysis & Management

• Lead meetings with stakeholders to understand business needs, document processes, and identify root causes/gaps.
• Recommend process improvements and produce project documentation (briefs, use cases, workflows, wireframes, business rules, acceptance criteria).
• Partner with business and technical teams to evaluate solution options, validate against requirements, and design optimized workflows.
• Define project milestones, create visuals for proposed solutions, and track progress through developer and customer meetings.
• Develop and execute software test plans, coordinate user acceptance testing, and ensure project requirements are met.
• Serve as liaison between business units and IT, using reports, presentations, and email to align technical and non-technical staff, build relationships, manage expectations, and resolve conflicts.

Process Improvement & Documentation

• Facilitate Lessons-Learned meetings post-deployment, document results, and share with development teams.
• Maintain up-to-date departmental application and process documentation as systems and workflows evolve.
• Support stakeholders during organizational/system changes by contributing to training materials, communication plans, and user adoption strategies.

Training & Skills Development

• Expand technical and leadership skills through training and learning opportunities.
• Mentor and support colleagues by sharing knowledge and expertise.

Required Qualifications*

• Bachelor's degree in Information Systems or equivalent combination of education / experience
• Experience in requirements gathering and process analysis
• Technical ability with Microsoft Excel, Google G-Suite, and similar tools
• Proficiency with design and diagramming tools such as Lucidchart, Microsoft Visio, and Draw.io
• Experience with project management and tools such as JIRA and Azure DevOps Boards
• Understanding of Agile methodology and project management principles

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Salary Information:

The posting range for this position is $67,700 to $87,300. This posting range reflects multiple factors involved in determining compensation, such as skills, experience, training, certifications, and other organizational needs. At Ross, it is not common for new hires to be offered a salary at the upper end of the range. Compensation decisions are based on the details of each situation.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

269830

Business Systems Analyst

Business Systems Analyst Inter

Ann Arbor Campus

Hybrid

Full-Time

Regular

Exempt

School Bus Admin

ROSS SCH Information Technolog

10/15/2025 - 10/30/2025

$67,700.00 - $87,300.00

Information Technology