Business Systems Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are seeking a technically skilled and customer-focused professional to join our 24x7 rotational support team, providing application and technical support in a dynamic travel technology environment

What You'll Do

Provide Technical Level 2 application support for AMEXGBT applications including Travel Counselor Servicing & Corporate applications
Respond to incident resolution within SLAs (P1/P2 critical incidents)
Solve issues, fulfill service requests and perform Root Cause Analysis
Monitor global ticket queues and liaise with end user and product as required to resolve application issues
Create Knowledge Articles for issue documentation
Collaborate with regional and global Level 3 teams and regional colleagues
Report production impact to management
Ensure compliance with GBT policies and procedures
Support efficient handover of new products or product enhancements from Projects to BAU status
Drive problem management for resolutions delivery with product management teams

What We're Looking For
Bachelor’s degree or equivalent experience in computer science, Information Technology, Engineering, or equivalent - 5+ years of relevant technical support experience preferred
Knowledge of Travel Technology Application Support and GDS systems
Experience with ticketing systems (ServiceNow or Freshservice) preferred
Proficient in MS Office suite (Outlook, Word, Excel)
Expert problem-solving abilities with good attention to detail
Advanced troubleshooting and technical acumen
Ability to thrive in a 24x7 rotational shift environment
Good communication skills and ability to collaborate across virtual teams (internal and external)
High personal accountability, discipline, and excellent time management
Customer and client-focused mindset
Self-starter with quick learning ability and adaptability
Capable of handling pressure, meeting SLAs, and delivering consistent results
Knowledge of .NET Framework, APIs, Web services, and Windows OS platforms
Networking experience with ability to troubleshoot network and VPN connectivity issues

Location India

The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!