Business Systems Analyst

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The Business Systems Analyst 3 serves as an accomplished and forward-thinking lead, delivering advanced and secure technological solutions. Responsibilities include intake management, requirements analysis, configuration, integration, customization, testing, training, and post-deployment support. This position emphasizes automation, process simplification, and enhancement of user experience and user experience design.

1. Works closely with key stakeholders and subject matter experts in the Miller School of Medicine to plan, implement, and maintain assigned projects and systems.

2. Contributes to all phases of the project's lifecycle: planning and prototyping, design, development, conversion, testing and deployment.

3. Performs ad-hoc data analyses and reporting, to aid management in the decision-making process. May build dashboards or reporting systems for end users pertaining to assigned project(s).

4. Provides training and support to users of assigned systems.

5. Facilitates decisions regarding the priority of projects and backlog items for implementation.

6. Creates clear and detailed business requirement documentation, including the creation of process diagrams.

7. Routinely organizes stakeholder meetings and shares meeting minutes, including decisions and action items.

8. Uses strategic planning tools and internal analytic tools with high proficiency.

9. Serves as a liaison to other departments, vendors, and other external parties to complete assignments.

10. Works in partnership with project managers and development teams on assigned projects.

11. Stay abreast of industry trends and new technologies related to admission and student success systems and processes.

Minimum Qualifications

Education:

Bachelor’s degree in relevant field

Certification and Licensing:

International Institute of Business Analysis Agile Analysis Certification – IIBA AAC (preferred)

Experience:

• Minimum 5 years of relevant experience.
• Experience providing user training and developing user documentation and training materials.
• Experience with medical student admissions or related higher education admissions is preferred.
• Any relevant education, certifications and/or work experience may be considered.

Knowledge, Skills and Attitudes (Required):

• Demonstrated understanding of project management tools and methods.
• Demonstrated proficiency in Microsoft Office tools including Excel, PowerPoint, and diagram software such as Visio.
• Solid understanding of common process analysis and improvement methods.
• Commitment to continuous process improvement and operational excellence.
• Ability to work independently and as part of a team.

Knowledge, Skills and Attitudes (Desired):

• Knowledge of administrative functions and related systems used in higher education.
• Strong emphasis on Agile/Scrum frameworks, including creating user stories, acceptance criteria, and promoting Agile values.
• Demonstrated proficiency in Power BI or similar data analysis software.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff