Business Systems Analyst 2-NR

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.

The candidate's permanent residence must be in Minnesota or Wisconsin.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk, or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

This Business Systems Analyst 2 role presents a dynamic opportunity to significantly contribute to Metro Transit's operational efficiency during a key technological evolution. Initially, you will leverage your analytical skills to provide robust support for our existing legacy ERP system as it undergoes a planned decommissioning and retirement. Over the subsequent 2-3 years, your focus will strategically transition to the implementation and support of a new Council-wide Asset Management system (HxGN). Upon full deployment, this role will become an integral part of the Metro Transit Asset Management team, playing a crucial role in optimizing and ensuring the effective utilization of these critical tools. This position offers a unique platform to apply and expand your expertise in both legacy system management and modern enterprise asset management solutions.

What you would do in this job

• Serve as a key resource for the support and configuration management of Metro Transit's legacy ERP system during its wind-down phase, including:
  • Managing user access, security roles, and complex user setups.
  • Overseeing and performing system configurations and modifications to meet evolving business needs.
  • Analyzing and resolving complex data integrity issues and developing reports.
  Developing and maintaining comprehensive user documentation and system support guides.
  
Assist in troubleshooting efforts for complex issues within the legacy ERP system, performing root cause analysis and collaborating with senior technical staff and vendors to design, test, and implement lasting solutions.

• Play a role in the planning, design, and implementation activities for the transition to the new HxGN asset management system. This includes:
  • Participating in system design and configuration workshops.
  • Assisting with data mapping, validation, and migration strategies.
  Act as a liaison between department end-users, technical analysts, IT, and vendors for both the legacy ERP and the new asset management system. Clearly articulate business needs and translate them into technical requirements and vice-versa.
  
Analyze existing business processes and workflows related to procurement, finance, inventory, asset, and maintenance management; identify areas for improvement and recommend solutions in the context of both current and future systems.

Contribute to defining the future state of asset management system use at Metro Transit, ensuring alignment with business objectives.

Develop, coordinate, and implement comprehensive test plans for business and functional processes during system development, upgrades, and quality assurance testing for both systems.

Participate in smaller projects or defined workstreams within the larger ERP retirement and asset management implementation initiatives.

• Perform other related analytical and system support duties as assigned.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of experience (in system administration, management analysis, related analytical or equivalent experience) and completed education in Management Information Systems, Business Administration, Information Technology, Computer Science, Geographic Information Science or related field.

• High School Diploma or GED; AND Seven (7) years of experience.
• Associate's degree AND Five (5) years of experience.
• Bachelor's degree or higher AND three (3) years of experience.

• Knowledge of administrating/managing a large/complex systems/application.
• Ability to work with SQL and data query tools.
• Strong systems thinking and problem-solving skills.
• Comfort with permissions, roles, and basic configuration.
• Ability to collaborate as the technical liaison to all departmental staff and with other departments, personnel, and enterprise support groups.
• Ability to identify technical system upstream/downstream impacts.

What knowledge, skills and abilities you should have within the first six (6) months on the job:

• Understanding of integration concepts (REST APIs, events, middleware, batch syncs).
• Ability to analyze complex workflows and translate them into system configuration.
• Understanding of integration concepts (REST APIs, events, middleware, batch syncs).
• Experience with SaaS platforms (CRM systems preferred like Salesforce, Dynamics, Zendesk, Zoho, HubSpot, etc.).
• Ability to read API docs and data models well enough to identify impacts.
• Experience working closely with vendors and/or implementation partners.
• Writing clear technical requirements and test scenarios.
• Experience with change management, UAT, and go live activities.
• Excellent communication, facilitation, and stakeholder-management skills; able to advocate for both riders and technical staff.
• Strong skills in process mapping, documentation, and data/metrics thinking.
• Knowledge of data integration, interface management, and software lifecycle processes.
• Ability to be the first line of support and remediation within department for technology inquiries from staff and errors generated by departmental and enterprise systems and technology.

Additional information

Union/Grade: Non-Represented / Grade G
FLSA Status: Exempt
Safety Sensitive: No

Classification Levels

• Business Systems Analyst I
• Business Systems Analyst II
• Business Systems Analyst III
• Business Systems Analyst IV

Work Environment: Work is performed in a standard office setting. May require travel between primary work site to other sites.

What steps the recruitment process involves:

• We review your minimum qualifications.
• We request your Work Record Evaluation (ATU employee only).
• We rate your education and experience.
• We conduct a structured panel interview.
• We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires an accommodation during the selection process, please emailHR-CCHealth@metc.state.mn.us.

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
• Dental insurance, life insurance and vision insurance

• Well@Work clinic
• bus/rail pass valued at over $1200 per year
• parking at many job locations
• fitness centers at many job locations
• Employee Assistance Program
• extensive health and wellness programs and resources