Business Systems Analyst (Airport and RSW)

JOB The Business System Analyst , serves as liaison between IT and the ATW and Recycling Solid Waste departments; providing information and assistance to computer system users regarding computer software; manages specific to ATW/Recycling & Solid Waste technology; makes recommendations regarding procedures, equipment, and software to meet the needs of the department; coordinates design, development, and maintenance of software applications.

Location: Duties are working with the Appleton International Airport and the Outagamie County Recycling and Solid Waste Department so driving between departments is a must per business needs.
Hours: 8:00am - 4:30pm Monday-Friday split between Airport and Recycling/Solid Waste departments with possibilities of comp time

**This position requires being in person at the sites.

Applicants must be legally authorized to work in the United States. Outagamie County does not provide employment visa sponsorship for this position.
Benefits:

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information

EXAMPLE OF DUTIES The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Leads network infrastructure expansions and additions on behalf of ATW/RSW department.
• Troubleshoot and manage department specific network connectivity issues with existing and future hardware/software vendors.
• Manage outside vendor hardware/software installations and updates.
• Maintains department specific software applications, including configurations and updates.
• Primary internal contact for software, hardware, network and other IT related needs.
• Research and recommend new technology solutions and enhancements to data systems, procedures and methods of operation.
• Coordinates equipment moves and setups.
• Assists with county IT software/hardware application rollouts and troubleshooting.
• Maintain department technology inventories.
• Participate in department technology business case development process.
• Assist staff with technological equipment such as computers, cameras, copy/fax/printer machine, badging equipment, etc.
• Organize and assist IT with hardware replacements, software upgrades, and operating system upgrades.
• Remain knowledgeable in IT policy and basic cybersecurity concepts.
• Working with the IT Department, tests and verifies requested program changes and provides necessary feedback.
• Submits user security access and project requests to the IT Department.
• Adds/Removes system users and assists users with system password resets.
• Assist in annual department budgeting and technology project planning.

SUPPLEMENTAL INFORMATION

• Ability to operate a variety of office equipment. Ability to add, subtract, multiply, divide, and calculate decimals and percentages.
• May also require ability to make use of descriptive statistics.
• Ability to analyze and design information flow.
• Ability to analyze software and make recommendations.
• Ability to comprehend and interpret a variety of documents including letters and other correspondence, records, various internal and external reports, policy and procedure manuals, evaluations, logs, statements, etc.
• Ability to prepare a variety of documents including general correspondence, reports, statistical reports, procedures, etc.
• Ability to communicate effectively verbally and in writing, with inter-and intra-departmental staff members, outside agency personnel, service providers, and sales representatives.
• Ability to interpret department needs to IT department.
• Ability to train other staff on software and hardware technology.
• Ability and willingness to be hands on with hardware rollouts and troubleshooting.
• Ability to use and interpret computer related terminology.