Business Systems Analyst - UKG Kronos

Job Title: Business Systems Analyst – UKG Kronos (WFM)

Role Summary

We are seeking a Business Systems Analyst with hands-on experience in UKG Kronos Workforce Management (WFM) to support configuration, operations, integrations, and system enhancements. The ideal candidate will work closely with Operations, Scheduling teams, Payroll, Supervisors, and Back-office stakeholders to ensure reliable workforce management processes, accurate payroll inputs, and stable system performance.

Key Responsibilities

UKG Kronos Configuration & Deployment

• Assist in configuration, testing, and deployment of UKG Kronos WFM modules.
• Support system setup, enhancements, and change requests.
• Participate in UKG bi-annual upgrades and patch implementations.
• Configure pay rules, accruals, schedules, and workforce policies.

Time Clock Management

• Install, configure, upgrade, and maintain Kronos time clocks.
• Troubleshoot clock connectivity, synchronization, and hardware issues.
• Ensure proper time capture and device performance.
• Coordinate firmware updates and preventive maintenance.

Operations & Maintenance (O&M) Support

• Handle access requests, incidents, service requests, and minor enhancements.
• Provide Level 2/3 support for production issues.
• Investigate and resolve timekeeping discrepancies and system errors.
• Participate in project-based improvements and continuous optimization.

Payroll & Workforce Support

• Support payroll processing activities related to WFM data.
• Validate timekeeping accuracy prior to payroll cycles.
• Ensure compliance with workforce policies and labor regulations.
• Collaborate with Payroll and HR teams to resolve discrepancies.

Integration, Data & Reporting

• Support data migration and system integration activities.
• Troubleshoot integration failures between UKG and ERP systems (e.g., Workday, Infor CloudSuite).
• Assist in report generation and workforce analytics.
• Use SQL querying for data validation and issue analysis.

Cross-Functional Collaboration

• Work with Operations, Schedulers, Supervisors, Payroll, and Back-office teams.
• Gather and analyze business requirements.
• Translate functional requirements into system configurations.
• Provide user training and documentation support.

Documentation & Governance

• Prepare technical specifications and configuration documentation.
• Develop SOPs, process documentation, and user guides.
• Maintain system change logs and compliance documentation.
• Ensure adherence to IT governance and audit standards.

Required Qualifications

• Bachelor’s degree in Information Systems, HRIS, or related field.
• Hands-on experience with UKG Kronos Workforce Management (WFM).
• Experience managing O&M activities (Access Requests, Incidents, Enhancements).
• Experience working with time clocks (installation & troubleshooting).
• Knowledge of payroll processing and time validation.
• SQL querying knowledge.

Preferred Qualifications

• Experience supporting UKG bi-annual upgrades.
• Knowledge of ERP systems such as Workday and Infor CloudSuite.
• Experience troubleshooting integrations and workforce reporting.
• Understanding of workforce compliance and labor regulations.

Key Competencies

• Workforce Management configuration
• Payroll support & time validation
• Time clock troubleshooting
• Incident & change management
• ERP integrations
• Stakeholder collaboration
• Analytical & problem-solving skills

Job Types: Full-time, Permanent

Pay: ₹531,061.86 - ₹1,782,002.14 per year

Work Location: Hybrid remote in Noida