Business Transformation Manager

Role Information

Organization: Division

Location: Riyadh

Reporting to: Business Transformation Director

Role:

Induces best practice business transformation and project management standards.

Define & drive business process standardization and transformations while aligning & supporting the business initiatives in close collaboration with external partners and business stakeholders.

This entails ensuring scalability, reliability, and robustness of the deployed systems and services and developments through business transformation, operational innovations, and technology solutions — with the goal of improving operational efficiency, effectiveness, and customer experience.

The role will also lead the adoption and integration of emerging technologies such as Artificial Intelligence (AI), Machine Learning (ML), and Intelligent Automation into business processes to drive data-driven decision-making and operational excellence.

Accountability:

Business Analysis

Conducts business analyses, plans and facilitates workshops to better understand the status quo, translate conclusions into recommendations, propose solutions, and implement large-scale organizational change programs.

Assesses status quo of systems, technology, and processes within ACD functions and develops business case proposals for business transformation initiatives.

Collaborates with Business Leaders and considers business input to understand strategies to develop business transformation proposals, establishing priorities for process standardization, optimization, and system improvements.

Develops structure, methodology, and leads cross-functional teams to deliver process improvements and prioritize application development.

Leverages AI-driven analytics tools to uncover operational insights and predictive models for strategic planning.

Promotes the use of Natural Language Processing (NLP) and Robotic Process Automation (RPA) for routine analysis and reporting functions.

Business Process & Transformation

Ensures all process documentation, applications used, application dependencies, and other process interdependencies to develop optimal process design.

Defines a continuous process to review the fit-gap analysis of business process and systems, driving process optimization opportunities and implementing enhancements to business processes, systems, and technologies.

Leads and conducts discovery sessions, requirements gathering, design specifications, and implementation and redesign of processes, workflows, and systems.

Establishes successful metrics to measure and manage the impact of process and tool improvements.

Champions the integration of AI platforms and advanced analytics into workflows for real-time decision-making and demand forecasting.

Identifies use cases for AI in inventory management, logistics optimization, and prescriptive sales insights within the FMCG sector.

Execution & Implementation

Coordinates internal resources and third parties/vendors for the flawless execution of projects and ensures all projects are delivered on time, within scope, and within budget.

Leads change management processes to apply new systems, tools, and workflows rollout & implementation across all business units.

Supports BTD in developing annual operating plans and develops effective decks/presentations by structuring proposal decks.

Resolves project issues as escalated and ensures that projects are delivered on time and meet internal and external customer expectations.

Drives digital transformation projects including AI-enabled systems deployment, AI governance frameworks, and continuous learning platforms.

Measures:

Implementation of plan and utilization of resources within set budgetary parameters.

Proposed business case rich in qualitative and quantitative analysis and serves strategic objectives.

% Adherence to the AOP.

% Adoption and impact of AI-based tools and technologies.

ROI from AI/digital transformation initiatives.

Job Context:

Process and governance-related actions.

Prioritization of tasks.

Process re-engineering & improvements.

Leads cross-functional teams to implement business and technological transformation; manages the transition of change in the business to ensure uninterrupted workflow of operations.

Conducts meetings or presentations to explain, negotiate, or persuade up to and including the Executive level.

Acts as an internal evangelist for AI innovation and digital strategy.

Communication and Working Relationships:

Daily verbal/written/phone communication with Business Transformation Director.

Communicates with HOFs, GMs, and presents data to DP and senior management team.

Communication as required with software vendors and implementation companies.

Collaborates with AI solution providers, data science teams, and innovation partners to align business goals with technological capabilities .

Knowledge, Skills, and Abilities:

University graduate, Engineering degree.

Management Consulting experience is a plus.

Proven experience in design and implementation projects across different streams for 7 years.

Ability to influence functional heads to embrace change initiatives, form a guiding coalition for the change, create and communicate the change vision, inspire others, empower others to act on the vision, and plan and highlight visible performance improvement.

Excellent bilingual communication skills, both written and verbal.

Strong understanding of AI/ML applications in supply chain, sales forecasting, and operations.

Experience with digital transformation tools such as AI platforms, cloud-based analytics, data lakes, and RPA tools.

Knowledge of data privacy, AI ethics, and governance frameworks.

Proficiency in visual storytelling using Oracle Analytics, Power BI, Tableau, or other advanced analytics tools.

Selection Process:

1. Application : Apply directly by clicking the 'APPLY' button

2. Filtering : The Recruitment Department will filter the application based on the above requirements and criteria.

3. Assessment : Relevant assessment(s) will be conducted to assess the target skills.

4. Appointment : Best candidate will be selected and all candidates will receive feedback.

5. Deadline for Application: November 2, 2025

To apply to this role, click on the 'APPLY' button