Butler

Department Overview:

About The Role

The
Butler reports to the Guest Experience Supervisor. They do a first-rate job,
which means that any passengers who step into the VIP terminal will be
greeted by them. A Butler's role as first point of contact is critical, as they
must provide the best possible experience for our passengers upon arrival and
departure.

Key Responsibilities:

• Must provide excellent customer service to all
  passengers by maintaining a pleasant, professional, friendly, and outgoing
  demeanor.
• Assist passengers with carrying their hand luggage.
• Provide adequate seating arrangements around the VIP
  terminal.
• Providing passengers with personalized service.
• Having a thorough understanding of all VIP Terminal amenities
  for passengers.
• Collaborating with all departments (guest experience,
  housekeeping, food services, etc.) to meet the needs of passengers.
• Must wear and maintain a professional uniform supplied by
  Jetex.
• Maintains the privacy of passengers' information and
  activities.
• Assist in tasks at event related work including
  exhibitions/shows and coordinating maintenance both exterior and interior of
  the VIP terminal.
• Other duties assigned by
  Line Manager.

Requirements:

Education Bachelor Degree in Tourism and Hospitality Experience

Minimum 2 years of experience in 5* hotel/luxury resort industry

Skills

Good communication skills

Excellent customer service

Understanding of good grooming standards