Qureos Mentor

Jetex Flight Support

<div> <div><b style="font-size: 13px;">Department Overview:</b></div> <div>DWC Hospitality specializes in providing luxury hospitality services to clients. The department offers a wide range of services, including event management, catering, and customers' handling. DWC Hospitality works with clients to create bespoke experiences that cater to their specific needs and preferences.</div> <div> <br> </div> <div> <b>Job Purpose:</b> </div> <div>The F&amp;B Attendant is primarily responsible to prepare food and drinks to all guests to the terminal. They will ensure that the highest standards of hospitality are always demonstrated and ensure Food Health &amp; Safety are followed at all times.</div> <div> <br> </div> <div> <b>Key Responsibilities:</b> </div> <ul> <li>Checks the daily schedule for arrival/departure flights in order to make arrangements for the day. </li> <li>Be present at the Bell desk/Reception and be ready to assist guests, colleagues and visitors when requested. </li> <li>Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service. </li> <li>Ensure that the service is at all times performed in a professional manner and to the style as specified by the Supervisor / Manager. </li> <li>Be aware of all services, food and beverage offered in the terminal.</li> <li>Perform all tasks such as displays, cleaning, setting and other general service requirements.</li> <li>Maintain food and beverage stocks, miscellaneous supplies and notify management of low stocks for reorder.</li> <li>Ensure that stations are clean and clear throughout the service.</li> <li>Report all comments/complaints/problems to the supervisor and fill incident reports to detail out any issues/observations.</li> <li>Assist other team members on duty with his/her duties during busy periods and breaks. </li> <li>Complete any other duties assigned by Line Manager.</li> </ul> <div> <b>Compliance-related duties:</b> </div> <ul> <li>Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.</li> <li>The employee is expected to exercise their duty of care, and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.</li> </ul> <p> <b>Requirements:</b> </p> Education <ul> <li>High school diploma or Official certification<br> </li> </ul> Experience<br> <ul> <li>1+ experience in the hospitality industry in a customer facing role, Hotel and/or F&amp;B experience required<br> </li> </ul> Skillset<br> <ul> <li>Fluent in English</li> <li>Intermediate IT skills (MS Office database management)</li> <li>Good understanding of how a pantry works, food and beverage hygiene, quality standards and health &amp; safety<br> </li> </ul> <div> <br> </div> </div>
 
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F&B Attendant

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</p> <p><span style="font-size: 13px;"><b>Department Overview:</b></span></p> <div> <span> <span>DWC Hospitality specializes in providing luxury hospitality services to clients. The department offers a wide range of services, including event management, catering, and customers' handling. DWC Hospitality works with clients to create bespoke experiences that cater to their specific needs and preferences</span>.</span> </div> <p><br></p><p> <b>About The Role</b> </p> <p> <span>The<br>Butler reports to the Guest Experience Supervisor. They do a first-rate job,<br>which means that any passengers who step into the VIP terminal will be<br>greeted by them. A Butler's role as first point of contact is critical, as they<br>must provide the best possible experience for our passengers upon arrival and<br>departure. </span> </p> <p><br></p> <p> <b> Key Responsibilities:</b> </p> <p> <br> </p> <ul> <li>Must provide excellent customer service to all<br>passengers by maintaining a pleasant, professional, friendly, and outgoing<br>demeanor.</li> <li>Assist passengers with carrying their hand luggage.</li> <li>Provide adequate seating arrangements around the VIP<br>terminal.</li> <li>Providing passengers with personalized service.</li> <li> Having a thorough understanding of all VIP Terminal amenities<br>for passengers.</li> <li>Collaborating with all departments (guest experience,<br>housekeeping, food services, etc.) to meet the needs of passengers.</li> <li>Must wear and maintain a professional uniform supplied by<br>Jetex.</li> <li>Maintains the privacy of passengers' information and<br>activities. </li> <li>Assist in tasks at event related work including<br>exhibitions/shows and coordinating maintenance both exterior and interior of<br>the VIP terminal.</li> <li>Other duties assigned by<br>Line Manager.</li> </ul> <p> </p> <p> <b>Requirements:</b> </p> <p> <br> </p> <b>Education</b> Bachelor Degree in Tourism and Hospitality  <b>Experience</b> <p>Minimum 2 years of experience  in 5* hotel/luxury resort industry </p> <b>Skills</b> <p>Good communication skills</p> <p>Excellent customer service</p> <p>Understanding of good grooming standards</p>

Butler

<div> <p><b style="font-size: 13px;">Department Overview:</b></p> <p>DWC Hospitality specializes in providing luxury hospitality services to clients. The department offers a wide range of services, including event management, catering, and customers handling. DWC Hospitality works with clients to create bespoke experiences that cater to their specific needs and preferences.</p> <p> <b>Job Purpose:</b> </p> <p>The Bell Team Captain leads and manages a team of Bell Attendants to provide exceptional customer service to guests. This involves overseeing the daily operations of the team, ensuring that guests receive prompt and efficient service, and addressing any issues or concerns they may have.</p> <p>Key Responsibilities:</p> <ul> <li>Lead and manage a team of Bell Attendants, providing guidance and support as needed.</li> <li>Oversee the daily operations of the Bell Attendant team, ensuring that guests receive prompt and efficient service. </li> <li>Train and develop team members, ensuring that they have the necessary skills and knowledge to perform their roles effectively. </li> <li>Address guest concerns and resolving any issues that arise. </li> <li>Ensure that the Bell Attendant team operates in compliance with company policies and procedures. </li> <li>Maintain a safe and clean work environment for team members and guests. </li> <li>Contribute to the development of strategies and initiatives to improve guest satisfaction and enhance the FBO reputation. </li> <li>Collaborate with other departments to ensure seamless operations and guest experiences.</li> </ul> <p> <u>Compliance Related Duties</u> </p> <ul> <li>Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role. </li> <li>The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.</li> </ul> <p> <b>Requirements:</b> </p> <span> <b>Qualifications</b> </span> <p>High school diploma or Official certification, UAE driving license preferred</p> <span> <b>Experience</b> </span> 2+ experience in aviation ground support/hospitality industry in luggage transport procedure <span> <b>Skill Set</b> </span> <p>Fluent in English</p> <p>Intermediate IT skills (MS Office database)</p></div>

Bell Team Captain

<p> </p> <div><br></div> <div> <b>Job Purpose:</b> </div> <div>The Ramp Equipment Operator responsibility is to handle passenger luggage, log flight information accurately, respond to flight crew requests, conduct ramp inspections, monitor flights, ensure safety and security, and complete other tasks as assigned by the Ramp Manager.</div> <div> <br> </div> <div> <b>Key Responsibilities:</b> </div> <div> <b> <u>Core duties:</u> </b> </div> <p> </p> <p> </p> <ul> <ul> </ul> </ul> <p> </p> <ul> <li>Receive, handle, and deliver passenger luggage to the appropriate location after checking the tags.</li> <li>Accurately and efficiently log flight information.</li> <li>Provide water service to the aircraft as needed.</li> <li>Respond promptly to requests from the crew captain or other flight crew members, including luggage repositioning or other service requests.</li> <li>Coordinate and manage airshows hosted by Jetex and ensure that senior personnel are involved in the project.</li> <li>Park aircraft in a specific area designated for the airshow and provide all necessary services for the event.</li> <li>Conduct ramp inspections to ensure safety and compliance with regulations.</li> <li>Monitor flights that haven't flown for an extended period and perform necessary checks before their next flight.</li> <li>Clean the ramp area after rain to ensure safety for personnel and aircraft.</li> <li>Check fuel levels and ensure that refueling procedures are followed correctly.</li> <li>Possess the necessary licenses and certifications for using towbar and conventional pushback equipment.</li> <li>Follow safety and security procedures to prevent incidents and accidents.</li> <li>Complete other tasks as assigned by the Ramp Manager, within the job scope.</li> </ul> <div> <b> <u>Compliance-related duties</u> </b> </div> <p> </p> <p> </p> <p> </p> <ul> <ul> </ul> </ul> <p> </p> <ul> <li>Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.</li> <li>The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.</li> </ul> <p> <br> </p> <p><b>Requirement</b>:</p> <b>Qualification</b> <br> <ul> <li>Diploma or bachelor's degree in aviation or related field.</li> </ul> <b>Experience</b> <ul> <li>Minimum 4 years of experience in aviation operations.</li> <li>Must have experience and license  with push-back, towbar less and GSE</li> </ul> <b>Skillset</b> <br> <ul> <li>Fluent in English (written/verbal)</li> <li>Knowledge in aviation operations, flight operations and aviation regulations</li> <li>Sound knowledge of the safety requirements and procedures</li> <li>Awareness of aviation concepts and terminology</li> </ul> <p><br></p>

Ramp Equipment Operator

<div> <div> <p><br></p></div><div> <p> <b>Job Purpose:</b> </p> <p>Legal Council provides support to GC in all matters that form GC's scope of work. They assist in drafting non-standard contracts of any level of complexity; handle negotiations with the clients; coordinate work of external debt collecting agencies, consultants, law firms; responsible for digitalization in the department and change management. </p> <p> <br> </p> <p> <b>Key Responsibilities:</b> </p> <p> <br> </p> <p>Contract Management:<br> <br> </p> <ul> <li>Review legal provisions of standard contracts when forwarded by other team members </li> <li>Review and draft non-standard contracts, including developing new complex agreements from scratch </li> <li>Solve queries from internal and external stakeholders on matters relating to contractual compliance, regulations, compliance etc. </li> <li>Maintain and update a data base of contract templates and clauses</li> </ul> <p> <br> </p> <p>Digitalization and change management:<br> </p> <p> <br> </p> <ul> <li>State up-to-date with the market development in terms of legal and compliance software; AI </li> <li>Propose and lead digitalization efforts, working closely with IT Department</li> </ul> <p>Regulatory Compliance and Corporate Governance: </p> <p> <br> </p> <ul> <li>Assist with regulatory compliance and corporate governance matters </li> <li>Conduct due diligence on customers, suppliers and business partners and maintain DD documents archives </li> <li>Update and develop new compliance trainings; conduct ad hoc compliance session as a proactive or reactive (post-incident) measure  </li> <li>Develop and implement compliance reporting system across all departments </li> </ul> <p> <br> </p> <p>Legal Disputes and Cases: </p> <p> <br> </p> <ul> <li>Handle debt collecting agencies and maintain a tracker of recovered funds, working closely with Credit Control Department Provide</li> <li>Provide regular reports to GC on the debt collection efforts  </li> <li>Liaise with IR (International Registry) to explore the option of aircraft lien registration before any FOS agreement is executed  </li> <li>Suggest other credit control measures proactively (corporate parent guarantees; bank guarantees; liens over other assents; etc.) </li> <li>Prepare cases for litigations / arbitrations (draft and furnish Letters Before Actions; draft Settlement Agreements; work with external law firms to deliver evidence and information gathered internally and ensure the case is well prepared for the court) </li> <li>Maintain a tracker of litigation/arbitration cases and a tracker of legal costs; report to GC regularly on both </li> </ul> <p> <br> </p> <p>Other duties:</p> <p> <br> </p> <ul> <li>Stay up-to-date with changes in laws and regulations that may impact the organization </li> <li>Proactively do the gap analysis across organization and suggest improvement aimed to efficient contract management and robust compliance  </li> <li>Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role. </li> <li>The employee is expected to exercise their duty of care, and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization. </li> </ul> <p> <br> </p> <p><b>Job Requirements</b></p> <div> Qualification <ul> <li>Common law degree (LLB or equivalent, as a minimum)</li> </ul> Experience <ul> <li>3 to 5 years of PQE</li> <li>In-house legal experience (aviation sector preferred)</li> <li> </li> </ul> Skillset <div> <ul> <li>Fluency in business English (spoken and written)</li> <li>Comfortable liaising with executive management, regulatory bodies, and external counsels</li> <li>Strong capacity for independent work; ability to supervise a small legal team (up to 3)</li> <li>Previous law firm experience is a distinct advantage</li> <li>Arabic language skills are a plus, but not required</li> <li> </li> </ul> </div> Personal skills <ul> <li>Operates with a high degree of integrity and sound judgment</li> <li>Passionate about legal innovation, process improvement, and digital transformation</li> <li>Proactive and solutions-oriented, with the confidence to identify legal gaps and lead change</li> <li>Takes full ownership of responsibilities and delivers under minimal supervision</li> <li>Thrives in an international environment</li></ul></div></div></div>

Legal Counsel

<div> <div><br></div> <div> <b>Job Purpose:</b> </div> <div>The Guest Experience Executive is responsible to provide high-quality service to the FBO visitors and passengers as they enter the Terminal until they reach the aircraft. The executive will be the first point of contact with all customers and are therefore due to represent Jetex brand and image in an elegant and seamless manner.</div> <div> <br> </div> <div> <b>Key Responsibilities:</b> </div> <ul> <li>Provide high-level of customer service to all clients by maintaining a pleasant, professional, friendly, and outgoing attitude. </li> <li>Meet and greet clients and guests arriving to the FBO terminal.</li> <li>Manage passengers' documentation and custom requirement. </li> <li>Attend customer requests, such as menu ordering and seating arrangements around the FBO terminal, in a timely and accurate manner.</li> <li>Handle customer complaints pleasantly and courteously.</li> <li>Compile and organize the flight details for the passengers scheduled to arrive the next day.</li> <li>Coordinate movement of passengers and luggage both outside and inside the FBO terminal.</li> <li>Assist in tasks during work event including exhibitions/shows.</li> <li>Complete any other duties assigned by Line Manager.</li> </ul> <div> <b>Compliance-related duties:</b> </div> <ul> <li>Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.</li> <li>The employee is expected to exercise their duty of care, and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.</li> </ul> <p> <b>Requirements:</b> </p> Qualifications <ul> <li>Bachelor's Degree or Official Certification</li> <li>Valid UAE license is required<br> </li> </ul> Experience <ul> <li>2+ experience in the Hospitality industry, knowledge of another language is preferred<br> </li> </ul> Skillset<br> <ul> <li>Fluent in English</li> <li>Intermediate IT skills (MS Office database management)<br> </li> </ul> </div>
 
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Guest Experience Executive

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<p><strong>JOB PURPOSE:</strong></p>
<p>The Operations Controller in Discovery is responsible to ensure smooth and efficient delivery of aviation services to clients by processing daily tasks, monitoring flights and services, optimizing trip planning, and maintaining Jetex service standards. The role also involves communicating effectively with employees and management and collaborating with internal partners.</p>
<p><strong>Key Responsibilities:</strong></p>
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<li>Process daily operation tasks according to applicable work procedures.</li>
<li>Assist operators in trip planning and conduct feasibility checks.</li>
<li>Help operators to optimize their flights for efficiency.</li>
<li>Solve any issues with flights immediately to avoid possible delays.</li>
<li>Follow up with suppliers to ensure services are confirmed and delivered correctly.</li>
<li>Monitor services and flights on the timeline and ensure confirmations on time.</li>
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Operations Controller

Join Jetex Flight Support and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.