Buy-side Order Management System (AIM) Support Specialist

Bloomberg is a global leader in business and financial information, news, and insight. We use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers rely on us for the tools and analytics they need to make critical investment decisions and stay connected across the global financial community.

The Buy-side Enterprise Services team supports Bloomberg’s most sophisticated buy-side clients across our portfolio analytics and order management solutions. Bloomberg Asset and Investment Manager (AIM) is our flagship Order Management System, providing end-to-end support across portfolio management, trading, compliance, and operations. AIM enables clients to manage the full lifecycle of a trade, from order generation and compliance checks through execution and post-trade processing.

What’s the role?

As part of the AIM Support team, you will work in a highly client-facing role, partnering directly with portfolio managers, traders, compliance officers, and middle- and back-office professionals. You will deliver knowledgeable, responsive, and proactive support across Bloomberg’s OMS platform.

This role goes beyond traditional support. You will develop a deep understanding of client workflows and act as a trusted partner, helping clients navigate the system, solve complex issues, and optimize how they use AIM in their day-to-day operations. Clients rely on your product knowledge and understanding of the buy-side to help them make better and more efficient decisions.

To be successful, you should be a curious and solutions-oriented problem solver who is comfortable engaging with clients, managing expectations, and guiding them through both technical and workflow-related challenges.

We’ll trust you to:

• Build a strong understanding of AIM functionality and client workflows through training and hands-on experience

• Troubleshoot issues across the trade lifecycle, assessing both technical and business impact
• Support clients with questions related to order management, compliance workflows, and trade execution
• Develop deep knowledge of client use cases and share insights across the team
• Foster strong client relationships through product expertise and proactive engagement
• Identify opportunities to improve workflows and introduce best practices
• Collaborate closely with Implementation, Sales, Product, and Engineering teams to enhance the client experience
• Manage client expectations through clear and timely communication, especially during escalations or system issues

• Escalate and advocate for client needs by partnering with Product and Engineering on enhancements

You’ll need to have:

• Minimum 3 years of experience in financial services or financial technology

• Exposure to buy-side workflows, including pre-trade, at-trade, and post-trade processes
• Understanding of order management systems or electronic trading platforms
• Strong analytical and problem-solving skills with high attention to detail
• Excellent communication skills and ability to interact with a range of stakeholders
• Ability to take ownership of issues and drive them through to resolution
• Strong organizational skills and ability to prioritize in a fast-paced environment

• Proficiency in Microsoft Excel and other standard productivity tools

We’d love to see:

• Experience supporting an OMS such as Bloomberg AIM

• Understanding of workflows across traders, portfolio managers, compliance, and operations
• Familiarity with APIs, data structures, or programming languages such as Python
• Knowledge of connectivity protocols such as FIX or XML

• Experience with Bloomberg products