C. E. A.

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  Provide leadership and oversight of the State Controller’s unclaimed property program by developing, amending, enforcing, and updating all unclaimed property policies;
• Plan, organize, train, promote, and support a culture of exceptional customer service in every transaction with property holders, owners, and members of the public;
• Ensure responsible handling and accounting of unclaimed properties received from reporting businesses;
• Share expertise with the COO and executive office regarding the maintenance of the UPD program, effective customer service initiatives, enhanced external communications and outreach, and, where applicable, the program’s impact on state revenues;
• Oversee the compilation data and provide reports regarding current unclaimed property statistics and projections in order to increase workflow efficiencies and identify more property owners;
• Formulate and implement long and short-range goals and develop strategies to enhance program productivity;
• Monitor and enforce the requirements of laws and regulations governing unclaimed property;
• Set goals and objectives consistent with the overall mission of the SCO;
• Monitor and develop legislation to increase property reunifications through effective and modern consumer outreach methodologies;
• Closely monitor UPD’s adherence with state law, regulations, and internal practices related to the unclaimed property program, collaborating with public officials, the chief counsel’s office, and others to ensure laws are followed and potential changes are rapidly identified;
• Oversee workflows to ensure timely and accurate processing of receipts and claims, while aggressively pursuing efficiencies through established process streamlining methodologies (e.g., Lean principles);
• Represent the SCO at various public hearings to address program needs and issues related to the UPD;
• Collaborate with external stakeholders, including financial institutions and private auditing firms to plan, organize, and direct special events promoting the unclaimed property program; and
• Represent the SCO before other states’ unclaimed property programs and the property holder industries (banks, credit unions, insurance companies, securities companies, etc.), collaborating on innovative ideas to improve administration of the unclaimed property program and increase property reunifications.

Minimum Requirements

• C. E. A.

Additional Documents

• Job Application Package Checklist

Position Details

Department Information

Special Requirements

Application Instructions

• Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department’s or agency’s Equal Employment Opportunity Program objectives; and a manager’s role in the Equal Employment Opportunity Program.
• Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; and effectively contribute to the department’s or agency’s Equal Employment Opportunity objectives.

These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation, operation and/or evaluation of program policies (experience may have been paid or volunteer; in State service, other government settings, or in a private organization):

CEA Level A - Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

CEA Level B - Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

CEA Level C - Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

This examination consists of an evaluation of your Training and Experience weighted 100%.
Your Training and Experience will be evaluated based on the information indicated on your STD. 678 application.
This examination will utilize an evaluation of each candidate’s experience and education/training compared to a standard developed from the class specification. For this reason, it is especially important that each candidate take special care in accurately and completely filling out their STD. 678 application. List all experience relevant to the minimum qualifications shown in this announcement, even if that experience goes beyond the seven-year limit printed on the application. Please read the “Minimum Qualifications” carefully to see what kind of information will be useful to the staff doing the evaluation. Supplementary information may also be accepted (e.g., a resume, etc.); however, it will not take the place of the information on your STD. 678 application.
STD. 678 applications solely referring to the resume for information (i.e., “See Resume”) will be eliminated from the examination process and will not be scored.

STATEMENT OF QUALIFICATIONS INSTRUCTIONS:
Applicants who fail to submit the SOQ as instructed may be eliminated from the examination/hiring process.

If you meet the requirements stated in this announcement, you may take this competitive examination. Possession of the Examination Qualifications requirements does not assure a place on the eligible list. Your performance in the examination will be compared with the performance of others who take this examination, and all successful candidates will be ranked according to their scores.

A minimum rating of 70% must be attained in the Examination to obtain list eligibility for this position. All candidates will receive written notification of their examination results.

The results of this examination will only be used to fill this position. Applications will be retained for twelve months.

Hiring interviews for the Job may be conducted with the most qualified candidates.

The examining Department reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.