C1 English speakers (CSR)

Company Description

Aura Communication, established in 2012 in Cairo, Egypt, is a rapidly growing Business Process Outsourcing (BPO) provider with over 800 employees. We offer tailored customer experience solutions, including call center services, inbound and outbound support, and back-office operations. Our expertise lies in providing high-quality, flexible customer care, sales, marketing, and technical support services. At Aura Communication, we are dedicated to understanding and meeting the unique needs of all our clients.

Role Description

This is a full-time hybrid role for a Customer Service Representative (CSR), located in Cairo, Egypt, with an option to work partially from home. The CSR will be responsible for managing customer inquiries via phone, email, or chat while delivering exceptional experiences. Responsibilities include troubleshooting customer issues, providing relevant information, handling complaints, and ensuring customer satisfaction. The role requires a proactive and service-oriented approach to fulfilling client needs.

Qualifications

• Strong verbal and written communication skills in English (C1 level proficiency).
• Customer support skills, including active listening, conflict resolution, and empathy.
• Proficiency in handling inbound and outbound interaction, including call center operations.
• Basic computer literacy and familiarity with CRM systems and tools.
• Time management and organizational skills to manage a high volume of inquiries efficiently.
• Ability to adapt to a hybrid work environment and display self-discipline when working remotely.
• Prior experience in customer service, sales, or technical support is a strong advantage.
• Bachelor’s degree or equivalent is preferred but not mandatory.