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Caesars Rewards Representative Lead - Full Time (Harrah's LV)

Las Vegas, United States

This position is responsible for providing excellent guest service to our mid to high end guests by providing information pertaining to their comp limits special services and amenities available, as well as any special targeted player events.

ESSENTIAL JOB FUNCTIONS:

Coordinates activities and programs of the Caesars Rewards staff.

Instructs, directs, and coaches team members.

Ensures maximum Total Rewards Center and floor coverage.

Keeps area clean and well stocked with supplies.

Handles customer complaints at the Caesars Rewards Centers.

Maintains confidentiality of sensitive materials. Creates and issues Caesars Rewards cards and promotes the program.

Assists in the hiring of new personnel.

Assists in the development and administration of training programs for department personnel.

Completes department reports as required.

Maintains communication for interdepartmental Caesars Rewards programs.

Maintains database integrity by following high standards of data entry.

Ensures the protection of customer’s rewards and credit lines. Completes other assigned projects.

Promotes Harrah's Las Vegas by interacting with customers in an enthusiastic, helpful and friendly manner.

Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Offers to help in other Caesars Rewards related duties at management request.

QUALIFICATIONS:

One-year previous supervisory experience is preferred.

Previous customer service experience with the proven ability to provide courteous, friendly and efficient service to customers.

Excellent interpersonal, communication, team building, and problem-solving skills are required.

Must be outgoing, energetic and possess a positive attitude toward job and company.

Must enjoy interacting with guests and always looking for service opportunities.

Must be able to supervise small groups of Caesars Rewards employees and all their activities.

Must have an understanding of Harrah’s Caesars Rewards program and the ability to analyze customer tracking.

Must be able to make sound comping decisions. Computer experience is required with the ability to type 35 wpm.

Must be at least 21 years of age and be able to obtain a Gaming Sheriff’s card.

Must be able to read, write, speak, and understand English.

Must be able to get along with co-workers and work as a team.

Must present a well-groomed appearance.

Must be able to obtain a Gaming license through the state of Nevada.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Is able to work in smoke filled environment and is able to sit and stand for prolonged periods of time.

Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Come join our team at the fun place to play- Harrah’s! We’re looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith’s I Love This Bar and Grill provides a familiar atmosphere for you to start your career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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