Cafe Assistant/ Customer Service Associate Retail M&S UAE

Café Assistant/ Customer Service Associate Retail M&S UAE

Maintains aspirational hospitality and fresh counter standards throughout the trading day for customers and colleagues. Maintains a safe and legal working environment for customers and colleagues.

What you will do

• Uses the Ready to Trade Checklist and product specification checklist to maintain opening standards
• Ensures products are displayed according to visual display standards for opening and maintained at all times
• Implements principles of 'Clean As You Go' for kit, counters and seating areas
• Logs equipment failures in line with the checklist provided
• Prepares the product for the customer focusing on presentation, quality and efficiency as per the SOP
• Maintains a high level of personal and food hygiene at all times
• Aware of sales targets and uses this information to drive additional sales
• Uses their knowledge to share and support customers with their purchase, including location of products, newness, nutritional content, size, how it differs from the competition and price range, etc.
• Seeks opportunity to promote deals and offers, upsell and offer perfect partner products
• Drives Units Per Transactions by ensuring correct products are in the right place and replenished
• Helps the customers to shop via the different options (e.g., Cake orders, Take away service, Menu orders, Call and Collect)
• Provides targeted product tasting to educate customers on new products, increase product awareness and increase sales where applicable
• Understands what the point of difference is between M&S products and the equivalent products with other retailers
• Uses selling skills and in depth knowledge of products to personally drive sales
• Replenishes products throughout the trading day (check stock reports for new and replenished lines and ensure they are displayed, maintain the integrity of store stock system, drive stock accuracy processes through stock counts, stock take, log system)
• Completes Date Expired Food (DEF) process, hot food temperature due diligence and signs DEF documentation relevant to area (maintains cold chain, ensures all legal ticketing process, delivers a safe working environment, takes responsibility for maintaining store equipment, has an awareness of potential hazards and takes appropriate action)

Required Skills

• Friendly and engaging personality, confident, helpful, polite and physically fit (stand for minimum 8 hours)
• Good verbal communication skills
• F&B hygiene knowledge and certification
• Some heavy lifting
• Ability to stand for a minimum of 8 hours

What Equips You For The Role

• High School (Bachelor Preferred)
• 4-5 years' experience in F&B (Food and Beverage)
• Proven ability to achieve goals
• Excellent relationship skills
• Accountability