Cafe Supervisor/Manager

About the role:

Are you passionate about hospitality and ready to take on a leadership role? We are looking for a Cafe Supervisor for our new franchised German brand. If you have pre-opening experience, leadership skills, and a love for great coffee and food , we want to hear from you.

Key Responsibilities:

• Assist in setting up the cafe, including equipment installation and layout planning.
• Develop standard operating procedures (SOPs) for service, hygiene, and food safety.
• Participate in menu planning, pricing, and supplier selection.
• Recruit, train, and onboard staff before the opening.
• Conduct staff training on customer service, food safety, and POS systems.
• Work with vendors to ensure the timely delivery of inventory and supplies.
• Obtain necessary licenses and permits for cafe operations.
• Organize a soft launch and trial runs to ensure operational readiness.
• Oversee daily operations to ensure a smooth workflow.
• Monitor stock levels, place orders, and control wastage.
• Maintain cleanliness and compliance with health and safety regulations.
• Handle customer inquiries, complaints, and special requests.
• Lead, mentor, and support the cafe team.
• Create and manage staff schedules to ensure adequate coverage.
• Monitor staff performance and provide constructive feedback.
• Foster a positive and collaborative work environment.
• Ensure high levels of customer satisfaction through excellent service.
• Implement strategies to increase footfall and customer retention.
• Train staff on upselling and promotional strategies.
• Assist in budget planning and cost control measures.
• Monitor daily sales, cash handling, and financial reporting.
• Analyze sales data to improve profitability and efficiency.

Required Skills & Qualifications:

• Proven experience in a pre-opening role within a cafe, restaurant, or hospitality business.
• Strong leadership, problem-solving, and decision-making skills.
• Experience in hiring, training, and managing a team.
• Knowledge of food safety and health regulations.
• Ability to multitask and work under pressure.
• Proficiency in POS systems, inventory management, and cost control.
• Certification in hospitality management or food safety.
• Barista training or experience in specialty coffee service.

Job Type: Full-time

Benefits:

• Attractive salary, tips, yearly bonus, air ticket, leave salary, medical insurance, visa, and employee discount, etc.
• Supportive and friendly work culture.
• Growth opportunities in a dynamic cafe environment.