Cafe Worker

Job Description:

VALLEY MEDICAL CENTER

Job Description

Food Management and Nutrition Services Department

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE:

Cafe Worker

JOB OVERVIEW:

The primary focus of this position is to maintain high levels of guest satisfaction concerning all aspects of retail food service. This includes, but is not limited to: interaction with customers to obtain food orders; serving foods; replenishing supplies/foods at serving stations; produces quality beverages (lattes, etc.) for customers; using cash registers or calculators to prepare bill totals for food; and accepting of payment and making correct change for all food purchases.

ROLE:

See job description for Service Partner for generic job description.

AREA OF ASSIGNMENT:

Food Management and Nutrition Services (FMNS) Department

HOURS OF WORK:

Varies depending on shift.

RESPONSIBLE TO:

Retail Manager

PREREQUISITES:

QUALIFICATIONS:

UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS:

PERFORMANCE RESPONSIBILITIES

• Ability to use specialty equipment effectively for making product.

• Assist in day-to-day operations of the FMNS department, which may include relief coverage.

• Set up, break down, clean and sanitize all assigned work areas.

• Demonstrate courteous and cooperative behavior towards patients, visitors, co-workers and staff.

• Portions food accurately and has knowledge of content and complimentary garnish according to department standards.

• Maintains a safe and sanitary work environment according to department standards.

• Contributes to the department's image of professional food service and adds to the department's ability to provide quality food service by participating in marketing promotions.

• Cooperate and actively participate in flexing hours in the times of low census.

• Maintains responsibility for time management and best utilization of resources.

• Uses proper storage techniques according to department standards.

• Maintains temperature records in assigned work area.

• Completes jobs as assigned.

• Communicates customer feedback to the appropriate persons for follow-up and/or action.

• Produces quality beverages for the customers, such as coffee, lattes, cappuccino, and other espresso-based drinks and blended drinks.

• Interact with customers to obtain food orders, answer questions, and collect monies for purchases.

• Serve foods to customers.

• Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for take out.

• Replenish supplies/foods as needed at serving stations.

• Calculate total meal cost using cash registers or calculators, accept payment and make correct change.

• Responsible for keeping cash flow records accurately and up to date.

• Generate end of shift cash report with proper reconciliation.

• Actively participates in the training of new team members as well as on-going department in-servicing and education.

• Performs other related job duties as required.

Job Qualifications:

PREREQUISITES:

QUALIFICATIONS: