Cage and Credit Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:

• Responsible for controlling and accounting of transactions for the cage window and chip bank.
• Exhibit all conduct in accordance with Nevada Gaming Regulations and GSR policies and procedures, as well as all federal and state laws and regulations.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors, and fellow team members.
• Perform guest and in house monetary transactions.
• Balance and issue bank to floor attendants, food and beverage, and hotel team members.
• Enter guest transactions into the company computer system accurately.  Prepare paperwork, balance sheets, and documents in accordance with our standards and procedures and within the guidelines of internal controls.
• Transfer cash, chips, and checks between cage and departments in an accurate and efficient manner.
• Strictly adhere to department policies and procedures in order to maintain integrity of the cage operation.
• Comply with Federal 31 Procedures.
• Demonstrate a commitment to ensuring reasonable gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Display professional conduct, sound judgement, the highest level of professional integrity, and strong work ethic.
• Assist department team members in the balancing of their cash drawers at the beginning and end of their shift.
• Responsible for the safeguarding of all inventory and equipment.
• Assign cashiers for breaks and routine work duties.
• Effectively handle guest complaints and discrepancies; assures that all guests are dealt with in an efficient and courteous way.
• Assist other departments with any operational problems that pertain to the cashier/rewards department.
• Instructs team members in the proper performance of their duties and any pertinent information.
• Understands and responds to guests’ needs. Brings service or operations problems to cage leadership.
• Double check all Title 31 paperwork on the end of the shift.
• Responsible for kiosk fills, ECD fills and reconciliation duties.
• Accepts telephone/electronic applications, processes information and forwards applications to individuals authorized to approve credit.
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

• Maintain excellent communication skills and interpersonal relations with guest, vendors, visitors, and GSR staff.
• Fully understands and masters all duties of cashiering and rewards program.
• Acts as a role model to other team members.
• Ability of complex reading, writing, math, and task completion skills is required.
• Must have the following skills: following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE

• High school degree or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• 1 year cashier and casino customer service experience is required.  Data entry and previous supervisory experience is preferred.

CERTIFICATES AND LICENSES

• Must be able to maintain appropriate Gaming License.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, bending over, frequently walking, crouching, and occasionally reaching overhead during the duration of their shift.
• Must be able to lift/carry 10lbs or less constantly.
• The team member will constantly have repetitive use of both feet and hands and require constant light and frequent firm/strong grasping motions. Finger dexterity of both hands will be constantly required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and moving objects.
• The noise level in the work environment is usually moderate but may be loud at times.
• Team Member may be exposed to dirt/dust, odor, and/or secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.