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Cage Cashier (Horseshoe Bossier) (Swing)
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
The Cage Cashier & Caesars Rewards Representative provides friendly, efficient, and accurate cashiering services for customers and Team Members. Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program.
HOW YOU WILL CREATE THE EXTRAORDINARY
- Operates assigned bank or window according to procedure.
- Verifies previous count sheet from assigned bank or, if window, count sheet from the Main Bank.
- Counts down bank or window at end of each shift and reconciles to the cage accountability or window impressment.
- Transfers carts to and from the vault, cage, change banks, and poker room.
- Responsible for the operation of assigned bank or window according to regulations.
- Presents oneself as a credit to Caesars and encourages others to do the same.
- Operates coin wrapping equipment.
- Verifies coin transferred from main cage to vault.
- Greets and welcomes customers with a smile as a company representative.
- Serves as Caesars Rewards and customer service role model for other Team Members.
- Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.
- Resolves customer issues according to the Family-Style Service model using Service Recovery tools.
- Constantly seeks ways to improve friendly, helpful service, and reduce customer waiting time to positively impact department’s customer service ratings.
- Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Caesars every time.
- Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).
- Ensures each customer interaction results in increased customer confidence in Caesars Rewards.
- Knowledgeable about competitors’ programs and can make favorable comparisons.
- Promotes and executes customer promotions flawlessly.
- Creates and maintains customer accounts using Caesars computer systems.
- Issues comps in accordance with department comp and guidelines.
- Ensures data is accurate and maintains integrity of data.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
- Performs other duties as assigned.
WHAT YOU WILL NEED
- High school diploma or GED required.
- General cashiering background or prior money-handling experience required.
- Must be able to obtain Non-Key LA Gaming License and Responsible Vendor Certification.
Must be able to count money and coins accurately.- Must be able to read, write, speak, and understand English.
- Must be able to get along with co-workers and work as a team.
- Must be able to work any shift as well as fluctuating window times.
ADDITIONAL REQUIREMENTS
- Must be able to lift up to 50 lbs.
- Must be able to stand on feet for long periods of time.
- Must be able to bend, reach, kneel, twist and grip items.
- Must be able to respond to visual and aural cues.
- Must present a well-groomed appearance.
- Must be able to maneuver to all areas of the cashiering stations and vault.
- Must be able to work at a fast pace and in stressful situations.
- Must be able to work calmly and professionally in stressful situations.
- Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
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