Cage & Player Services Supervisor - Full Time (Harrah's Laughlin)

Cage and Caesars Rewards Supervisor

Harrah’s Laughlin - Delivering Family-Style service with heart, hospitality, and high standards

Key Duties & Responsibilities

• Oversee all cage operations including cash handling, credit issuance, chip accountability, and regulatory compliance
• Supervise Caesars Rewards desk and ensure seamless integration of guest loyalty programs
• Train and mentor team members to deliver exceptional customer service aligned with the resort’s Family-Style hospitality values
• Ensure accurate reconciliation of transactions, prepare daily reports, and maintain secure asset controls
• Support guest relations by resolving issues promptly and professionally
• Collaborate with other departments to enhance guest experiences and meet property standards
• Monitor shift staffing levels, delegate responsibilities, and lead by example in a fast-paced environment

Experience Requirements

• Prior experience in cage operations, cashiering, or guest services (preferably within the gaming or hospitality industry)
• Strong understanding of Caesars Rewards program or similar loyalty systems
• Proven leadership skills with the ability to motivate and manage a team
• Excellent communication and problem-solving abilities
• Familiarity with AML Title 31 regulations and internal control procedures
• Ability to work flexible shifts, including weekends and holidays
• High school diploma or equivalent (college coursework in hospitality or business is a plus)

CERTIFICATES, LICENSES, REGISTRATIONS

• Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any.
  

LANGUAGE SKILLS

• Must be able to effectively communicate in English. Must be able to read and write simple lists, interoffice memorandums, and business correspondence.
  

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  

COMPUTER SKILLS

• Working knowledge of Microsoft Office products.