Call Agent (CSR)

Call Center Agent (CSR)
acts as the primary point of contact between an organization and its customers. Their goal is to handle inquiries, resolve issues, and provide a positive brand experience through verbal or digital communication. Depending on the company
Core Responsibilities.
Communication & Problem Solving

• Answering/Making Calls: Handling a high volume of calls professionally and within a specific timeframe.
• Issue Resolution: Identifying customer needs, researching internal databases, and providing accurate solutions to problems.
• Escalation: Recognizing when a situation requires a supervisor’s intervention and transferring the call appropriately.

2. Data Management & Documentation

• Record Keeping: Updating customer information and logging details of every interaction in a CRM (Customer Relationship Management) system like Salesforce or Zendesk.
• Follow-ups: Ensuring that promised actions (like sending an email or processing a refund) are completed after the call ends.

Job Type: Full-time

Pay: From Rs35,000.00 per month

Work Location: In person