CALL AND CHAT AGENT (INTERNATIONAL)

Company:

Globo Tech Solutions

Location:

Block A, North Nazimabad, Karachi

Shift / Timing:

Night Shift — 9:00 PM to 6:00 AM

Salary & Benefits:

• Basic Salary: PKR 25,000 / month
• Performance / Incentive-based bonuses
• Paid leaves & other company benefits
• Training provided to successful candidates

Job Purpose:

To provide high-quality customer support via phone calls and chat, representing Globo Tech professionally; resolving customer issues, inquiries, and maintaining high standards of communication and service.

Key Responsibilities:

• Handle incoming and outgoing calls & live chats with customers
• Respond to customer enquiries about products/services accurately and politely
• Resolve complaints or escalate difficult issues as needed
• Keep records of calls/chats properly (using CRM or relevant software)
• Follow company guidelines, scripts, and quality standards
• Maintain professionalism, clarity, and politeness in all conversations

Requirements / Candidate Profile:

• Must have strong English skills in speaking, writing, and comprehension — clear pronunciation, good grammar e.g. you studied at a very good / out-class English university or equivalent standard
• Excellent communication & interpersonal skills
• Passionate, responsible, reliable, with a strong work ethic
• Basic computer literacy (typing speed, navigating software)
• Good listening skills, patience, customer-oriented mindset
• Minimum education: Intermediate / A-Levels (or equivalent)
• Experience: Freshers welcome but any experience in call/chat support is a plus

What We Offer:

• Fixed night shift (9 PM - 6 AM)
• Friendly and supportive environment
• Clear metrics for performance and chance to grow
• Opportunity for learning and skill development

Job Types: Full-time, Fresher

Pay: Rs25,000.00 - Rs50,000.00 per month

Work Location: In person