Call center

Job Description – Call Center Agent

Position: Call Center Agent
Location: Abu Dhabi
Employment Type: Full-time

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and friendly manner.
• Provide accurate information about company products, services, and policies.
• Resolve customer queries, complaints, and issues efficiently.
• Maintain customer records by updating call details and feedback in the system.
• Follow communication scripts and standard operating procedures.
• Assist customers with order processing, appointment bookings, or service requests.
• Escalate complex issues to the supervisor or related department when required.
• Achieve daily/weekly call handling targets and quality benchmarks.
• Maintain a high level of customer satisfaction through excellent service.
• Participate in training sessions to improve product knowledge and communication skills.

Requirements:

• Proven experience as a call center agent or customer service representative (preferred).
• Excellent communication skills in English; Tagalog is an advantage.
• Strong listening and problem-solving skills.
• Ability to handle stressful situations and manage high-volume calls.
• Basic computer skills and familiarity with CRM systems.
• Positive attitude, patience, and customer-focused mindset.
• Ability to work in shifts if required.

Education:

• High school diploma or bachelor’s degree (preferred).

Job Type: Full-time

Work Location: Remote