Call Center Agent

We are looking for Call Center Agents in Dubai who meet the following requirements:

* Must have good English communication and customer service skills both verbal and written. Arabic speaking is an advantage.

* Proficiency with computers especially with CRM software and strong Typing / Data entry skills.

* Respond to customer questions in a polite and timely manner.

* Should be able to upsell

* Attend large amounts of Inbound / Outbound customer interactions via phone, email, chat or social media.

* Capture / Resolve customer feedback, complaints and manage as per process.

* Ability to work in a team environment of different nationalities & culture

* Flexible to work in rotational shifts (3AM logout), rotational week offs, rotational breaks and adjust to changing business requirements.

* Ready to join immediately

* Candidate only with a Positive Attitude required

* Experience: 0-1 year preferred

* Qualifications: Degree or Diploma in any discipline. Education documents should be UAE MOE attested.

* Salary: AED 2500 (Salary inclusive of transport & accommodation)

* Working Hours: 9hrs (Incl 1hr break). 6 working days a week. Rotational week off

* Gender: Any Gender

* Nationality: Any Nationality

* Language Skills: Fluent in English (written and spoken) is a must. Arabic & any other language is an added advantage

* Computer Skills: Basic Microsoft Office and typing

* Current Location: Dubai Silicon Oasis, Dubai. Should be available to visit for an interview on call.

* Level: Entry level

* Contract: 2 years. Quitting within contract will lead to penalty

* Visa Status: Visit or Canceled

* Benefits: Company visa, Emirates ID, Insurance and other benefits as per UAE law

* Share your updated contact number and CV

Please read carefully: Only if you feel that you meet the above criteria’s and are interested you may email: topaztel(dot)career(at)gmail(dot)com

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Will you resign within your contract period?