Call Center Agent

A CARTS application is required to apply.

More information about applying is below.

Position Summary: Call Center Agents primarily perform work as Reservationists and may also work in the roles of Dispatcher and Scheduler.

Work Schedule: Monday – Friday; 7:00a.m. – 4:00p.m.

Required and Preferred Qualifications

• High School Diploma or GED preferred
• Computer experience required
• Previous office work experience required
• Previous call center experience preferred
• Previous experience as a dispatcher preferred

Wage: $17.00 per hour plus benefits

Full-time employees (40 hours per week) receive medical, dental, and life insurance at no cost.

Paid time-off- vacation, sick, and holiday pay.

Additional benefits offered, including retirement plan.

Summary of Functions and Responsibilities

Performs Telephone Work and General Office Duties

• Provides quality customer service by receiving incoming phone calls (high-volume), responding courteously and helpfully, and maintaining a clear and pleasant phone voice at all times; provides information while expediting calls.
• Makes outbound calls including contacting customers to notify them of any adjustments to their scheduled trip.
• Verifies and follows through on processes (such as when solving a scheduling issue or implementing a change request initiated by a customer).
• Maintains confidentiality of all customer information.
• May train others.
• Facilitates the success of the Call Center Department by maintaining a positive work atmosphere, by assisting coworkers when possible, and by proactively and professionally communicating with other employees.
• Forwards customer complaints or issues to the appropriate supervisor in charge.

Performs Computer Functions and Data Entry

• Collects information and performs data entry.
• Schedules/cancels/amends transit trips via computer following established guidelines; Ensures accurate and adequate timeframes.
• Ensures computer template files are kept accurate with up-to-date information; completes change of address entries.
• Documents actions taken on any computer file edits.

Performs as a Dispatcher

• Uses radios, telephones, or computer system to contact Driver personnel.
• Dispatches vehicles to appropriate locations; schedules trips; makes route changes.
• Monitors vehicles locations and utilization to coordinate service and schedules.
• Oversees communications; assists Drivers as needed including subcontractor workers.
• Relays messages, information, or instructions to Driver personnel.
• May communicate with customers regarding trips.
• Prepares rosters and manifests.
• Maintains records as needed/required; completes incident reports.
• Advises Drivers about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

Application Procedure

1. Obtain a CARTS application

· Applications are available at most CARTS stations (including in Austin, Bastrop, Cedar Creek, and San Marcos).

· Applications can be printed from: RideCARTS.com

2. Submit a CARTS application

· Mail application to:

CARTS

P.O. Box 2107

Bastrop, TX 78602

· Hand deliver application to the CARTS Headquarters office at 5300 Tucker Hill Ln, Cedar Creek, TX 78612, or a local CARTS office.

· Email application to:

(faxes are not accepted)

Equal Employment Opportunity (EEO)

All qualified applicants will receive consideration for employment without regard to the person's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person