Call Center Agent

Call Center Agent – Monaco Clinic

Job Description:

Monaco Clinic is seeking a professional and motivated Call Center Agent to join our front-line team. You will be the first point of contact for our patients, providing high-quality service, scheduling appointments, and handling inquiries with care and efficiency.

Responsibilities:

• Answer incoming phone calls and respond to patient inquiries in a professional manner
• Schedule, reschedule, or cancel appointments using the clinic’s booking system
• Provide accurate information about services, doctors, and clinic procedures
• Follow up with patients regarding upcoming appointments or additional documentation
• Maintain confidentiality and ensure patient information is accurately entered into the system
• Collaborate with medical and administrative staff to ensure smooth clinic operations
• Handle complaints or concerns with empathy and efficiency

Requirements:

• Previous experience in a call center or medical reception is a plus
• Excellent verbal communication and customer service skills
• Ability to multitask, work under pressure, and stay organized
• Familiarity with medical terminology or clinic management systems is preferred
• Proficient in computer use (email, data entry, scheduling software)
• English proficiency required (Arabic is a plus)

What We Offer:

• Competitive salary with performance-based incentives
• Paid training and ongoing support
• Friendly and professional work environment
• Opportunities for career growth within the clinic

Job Type: Full-time

Pay: AED2,000.00 - AED4,000.00 per month

Education:

• Diploma (Required)

Experience:

• Call Center Agent: 2 years (Required)