Call Center Agent

About The Role

The call center Agent will be the liaison between our company and its current and potential customers.

Key Duties and Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Experience & Educational Requirements

High School Degree
Previous experience in a customer support role
Familiarity with systems and practices
Strong phone and verbal communication skills, along with active listening
Track record of over-achieving quota
Customer focus and adaptability to different personality types
Ability to multitask, set priorities and manage time effectively