Call Center Agent

• Handle a high volume of inbound and/or outbound calls in a timely manner.
• Identify customer needs, answer questions, and provide accurate information about products and services.
• Resolve customer complaints and issues with patience and efficiency.
• Process orders, forms, and applications as required.
• Document all call information and actions taken in the customer database.
• Follow communication scripts and use knowledge bases to guide customer interactions.
• Meet personal and team qualitative and quantitative targets.

Qualifications & Skills:

• High school diploma or equivalent.
• Excellent verbal communication and active listening skills.
• Patient, empathetic, and a professional phone manner.
• Ability to handle stressful situations and difficult calls calmly.

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: In person