Call Center Agent

Call Center Job ResponsibilitiesCustomer Service

• Answer incoming calls promptly and professionally.
• Provide accurate information about products, services, appointments, or procedures.
• Resolve customer inquiries, complaints, and issues efficiently.
• Assist clients with booking, cancellations, and follow-up calls.
• Maintain a positive and helpful tone in all interactions.

Call Handling & Communication

• Make outbound calls for follow-ups, reminders, or customer updates.
• Document all call information accurately in the system.
• Escalate complex issues to senior staff or management when necessary.
• Ensure proper call etiquette and maintain company communication standards.

Administrative Tasks

• Update customer records and verify information.
• Prepare daily call logs and reports when required.
• Coordinate with different departments (HR, PRO, finance, nurses, doctors, etc.) to solve customer concerns.

Quality & Performance

• Meet call volume, response time, and service quality targets.
• Follow company protocols and compliance requirements.
• Participate in training sessions to improve knowledge and skills.

Other Responsibilities

• Handle emergency calls and route them to the appropriate staff.
• Maintain confidentiality of customer information.
• Support reception and front desk teams as needed.

Job Types: Full-time, Contract