Call Center Agent

JOB VACANCY FOR CALL CENTRE AGENT/RECEPTIONIST FOR CLEANING & MEP COMPANY

The Call Center Agent is responsible for handling inbound and outbound calls, assisting clients with booking appointments, providing information about salon/spa services, addressing customer inquiries and concerns, and managing staff transportation. This role requires excellent communication skills, professionalism, and the ability to maintain a positive customer experience. The Call Center Agent plays a key role in ensuring high customer satisfaction, retention, and efficient service coordination. Adheres to all company policies and SOP’s.

Key Responsibilities:

1. Customer Service & Call Handling

2. Appointment Scheduling & Coordination

3. Sales & Upselling

4. Data Entry & Record-Keeping

5. Customer Feedback & Satisfaction

6. Compliance & Quality Assurance

7. Technical & System Proficiency

8. Transportation Coordination

Work Schedule & Expectations

• Flexible working hours, including evenings, weekends, and peak business periods as required.
• Active participation in team meetings, training sessions, and performance reviews.
• Maintain a professional and friendly demeanor at all times.

QUALIFICATIONS/REQUIREMENTS

• Minimum 3-4 years’ experiences in a Reception or Customer Services role, preferably in a CLEANING & MEP Company (Homeservice)
• Minimum 2 years’ experience in a call centre.
• Minimum 2 years’ experience in handling POS.
• Strong computer skills and knowledge of Excel and Outlook.
• Ability to manage work flow and priorities
• High level of customer service
• Highly articulate
• Flawless communication skills
• Sitting for extended periods of time
• A HOMESERVICE call centre experience is a plus

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month