CALL CENTER AGENT

We are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Abu Dhabi. The ideal candidate will have previous experience in a call center environment, preferably in the transportation industry, and be fluent in Arabic.

Responsibilities

• Handle incoming calls from customers and assist with inquiries, complaints, and requests
• Provide accurate and timely information regarding transportation services, schedules, and pricing
• Process bookings and reservations for customers
• Maintain customer records and ensure all information is up-to-date and accurate
• Collaborate with other departments to resolve customer issues and ensure a seamless customer experience
• Follow up with customers to ensure their satisfaction and address any additional needs
• Meet and exceed individual and team targets for call volume, customer satisfaction, and sales
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Uphold a high level of professionalism and customer service at all times

Requirements

• Diploma or Bachelor Degree
• Minimum of 2-3 years of experience in a call center environment, preferably in the transportation industry
• Fluent in Arabic, both written and verbal
• Excellent communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Proficient in Microsoft Office and other relevant software
• Flexibility to work in rotating shifts, including weekends and holidays
• Must be able to work in Abu Dhabi, United Arab Emirates