Call Center Agent

Overview

We are looking for a Call Center Agent to join our dynamic team and handle outbound calls for our Automotive division. This role is ideal for someone with excellent communication skills, a persuasive approach, and a target-driven mindset. If you enjoy connecting with people and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

• Outbound Calling & Lead Engagement
  • Make outbound calls to potential customers from internal lead databases.
  • Present automotive services, offers, and vehicle options in a confident and professional manner.
  • Understand client needs and offer relevant vehicle or service solutions.
  • Book test drives, service appointments, or showroom visits.
  • Maintain accurate logs of conversations, outcomes, and preferences in the CRM.
• Performance & Reporting
  • Meet daily and monthly KPIs related to calls, lead conversion, and bookings.
  • Record all activities in the CRM platform.
  • Provide feedback on script performance and lead engagement effectiveness.
• Collaboration & Development
  • Coordinate with sales and service teams for quality lead handling.
  • Attend product and sales training sessions regularly.
  • Stay informed about vehicle arrivals, promotions, and service packages.

Requirements

• Experience in outbound calling, telesales, or similar roles (automotive industry preferred).
• Strong verbal communication and objection-handling skills.
• Fluency in English (Arabic and/or Russian is a plus).
• Familiarity with CRM tools and documentation processes.
• Positive attitude, target-oriented mindset, and ability to thrive under pressure.

Compensation & Benefits

• Base salary: AED 3,500/month
• Average monthly incentive: AED 1,500-5,000 based on KPIs
• Benefits include visa sponsorship (for eligible candidates), medical insurance, and ongoing training.

Work Arrangement

• Type: Full-time, on-site
• Location: Dubai, UAE
• Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us?

• Join a high-energy team in one of the UAE's most active industries.
• Access a transparent, performance-based incentive structure.
• Grow through continuous training and development programs.
• Be part of a results-driven company that values communication and teamwork.

If you're ready to contribute to a fast-growing team and build a rewarding career-apply today.