Call Center Agent

Job description:

Are you a friendly, professional, and customer-focused individual with excellent communication skills? Top Clinic in Dubai is looking for a Call Center Agent to join our team!

Job Responsibilities:

• Handle incoming calls, WhatsApp messages, and emails efficiently.
• Provide accurate information about our treatments, services, and promotions.
• Schedule, confirm, and reschedule patient appointments.
• Follow up with patients regarding their treatments and inquiries.
• Maintain detailed and accurate patient records in the system.
• Coordinate with the clinic team to ensure a seamless patient experience.
• Uphold excellent customer service standards and handle patient concerns professionally.

Requirements:

• Previous experience in a call center or customer service role (preferably in healthcare or aesthetics).
• Excellent communication skills in English (Arabic is a plus).
• Ability to multitask and work in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Proficiency in using CRM systems and appointment scheduling software.
• A patient, friendly, and professional demeanor.

What We Offer:

• Competitive salary
• A dynamic and supportive work environment.
• Training and career growth opportunities.

Job Type: Full-time

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your expected salary?

Experience:

• clinic/hospital: 1 year (Required)

Job Type: Full-time

Pay: From AED6,000.00 per month