Call Center Agent

Veros Health is looking for a Call Center Agent/ Front Desk for our busy clinic in Centennial, and Longmont CO. Our staff is the key to providing our patients the level of excellence we pride ourselves on. Accordingly, we offer our employees a comprehensive benefit package with a very rich employer contribution, employer 401k matching, and a very competitive Paid Time Off package.

We are looking to fill a full-time position. As a Front Desk/Call Center team member, you are responsible to perform specific Data Entry and Patient Flow Management tasks. While your number one priority is patient satisfaction and customer service, it is important to note that data entry accuracy is essential.

Tasks include:

• Registering patients
• Validating patient information and insurance eligibility
• Collecting co-pay and patient dues
• Scheduling patient appointments
• Answering incoming calls
• Handling patient medical records
• Processing incoming mail
• Reconciling front desk petty cash
• Assembling NP charts for next day’s schedule
• Managing patient data entry

A high level of professional conduct, such as timeliness, attendance, professional attire, and patient satisfaction, is crucial in this position. Pay will be commensurate with experience.

Qualifications and Skills

• 1 year of experience in a medical office setting
• 3 years of Customer Service experience

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person